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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

At the heart of gulfHR lies a powerful processing engine that enhances efficiency by allowing seamless connectivity of all HR functions through real-time information sharing. With this system, organizations can operate more intelligently while leveraging gulfHR's Human Resource Management System (HRMS) and payroll software, which are essential for overseeing their most valuable asset: their workforce. The platform offers industry-standard human capital administration SaaS solutions that are accessible from anywhere. Additionally, it features an analytics dashboard designed to support informed decision-making with a user-friendly interface. You can effectively track employee attendance and productivity by incorporating payroll and leave management capabilities into the system. GulfHR also provides consulting, training, web and application development services, and other value-added solutions aimed at optimizing the management of human resources. Their recognized expertise extends to areas such as biometrics, time tracking, and financial integration, ensuring a comprehensive approach to organizational success. Ultimately, gulfHR is dedicated to enhancing the overall HR experience by continually evolving its services to meet the dynamic needs of businesses.

Description

Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger No 
Instagram No 
WhatsApp No 

Integrations

Facebook Messenger Yes 
Instagram Yes 
WhatsApp Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Gulf Solutions Group

Website

www.gulfhr.com

Vendor Details

Company Name

Bokha

Country

Egypt

Website

inboxful.net

Product Features

Human Resources

360 Degree Feedback Yes 
Applicant Tracking No 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management No 
Employee Database No 
Employee Lifecycle Management No 
Onboarding No 
Payroll Management Yes 
Performance Management Yes 
Recruiting Management No 
Self Service Portal No 
Succession Planning No 
Time & Attendance Management Yes 
Time Off Management No 
Timesheets No 
Training Management No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management Yes 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management No 

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