CallBack HVAC Description

CallBack HVAC is a follow-up tool for HVAC shops that miss calls while technicians and office staff are busy. With a compatible phone route and an approved texting number, a caller who reaches a supported unanswered-call outcome hears a consent prompt. If they press 1, the system can send one service text. The owner reviews any reply and makes the callback; the software does not answer every call or book jobs for you.

The core plan includes caller records, a callback queue, message templates, lead status, basic reporting and CSV export. One dashboard reply is allowed after an incoming customer text. Staff must continue to handle booking and ongoing customer contact. AI CSR call handling is a separate pilot subject to review and activation, not part of the base trial.

Core software costs $149/month after a 14-day trial that starts when the email address is confirmed. No card is required to start the software trial. Setup and carrier review use trial time. Provider number rental, registration, voice calls, messages and carrier fees are additional, including during the trial. Twilio is the standard setup; Telnyx and Plivo need availability confirmation before selection. A successful call-and-text test is required before customer use.

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Pricing

Pricing Starts At:
$149/month
Pricing Information:
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Trial:
Yes

Integrations

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Reviews - 1 Verified Review

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Company Details

Company:
CallBack HVAC
Year Founded:
2026
Headquarters:
United States
Website:
callbackhvac.com
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Training Videos
Customer Support
Online Support

CallBack HVAC Features and Options

SMS Marketing Software

2-Way Messaging
Contact Management
Message Personalization
Reporting/Analytics

HVAC Software

Customer Database

CallBack HVAC User Reviews

Write a Review
  • Name: Regina P.
    Job Title: Dispatcher
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Product review

    Date: Jun 11 2026

    Summary: Overall, I found the CallBack HVAC workflow to be easy to use and well-designed. The missed-call text-back feature provides a simple solution to help HVAC businesses follow up with customers more efficiently. Based on my testing experience, it appears to be a valuable tool with strong potential for real-world use.

    Positive: I tested the CallBack HVAC workflow as a beta tester. The missed-call text-back idea was easy to understand, and I can see how it would help an HVAC business follow up faster when calls are missed. The setup and dashboard were clear from what I reviewed.

    Negative: I did not identify any significant drawbacks during testing. However, because I reviewed the workflow as a beta tester, I was not able to evaluate long-term performance, customer response rates, or how the system handles unusual situations. Additional real-world usage data would help demonstrate its overall effectiveness.

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