CallBack HVAC Description

CallBack HVAC is a missed-call text-back solution tailored for HVAC businesses. When a customer makes a call that goes unanswered, the software promptly sends a text message to keep the lead's interest alive, preventing them from reaching out to other competitors.

HVAC business owners and those managing multiple crews can utilize CallBack HVAC to minimize job losses from missed calls, as it operates around the clock without requiring any manual oversight. Upon a missed call, customers receive an immediate and customizable text response assuring them that they will be contacted shortly.

The platform boasts several noteworthy features, including automatic text-back for missed calls, customizable SMS templates, real-time alerts, and an intuitive dashboard to monitor all interactions. The service comes with no long-term contracts, complicated setups, or the need for an answering service.

CallBack HVAC uses Twilio to ensure reliable SMS communication and is offered as a cloud-based SaaS solution, which means there is no software installation necessary. Pricing is $149/month with a 14-day free trial for interested users to explore its capabilities before committing. This innovative approach allows HVAC companies to maintain strong communication with potential clients effortlessly.

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Pricing

Pricing Starts At:
$149/month
Pricing Information:
$149/month with a 14-day free trial. Includes missed-call text-back, after-hours lead capture, caller detail capture, urgency flags, callback queue, two-way SMS follow-up, business-hours controls, and English/Spanish support. Customer is responsible for their own Twilio/SMS usage costs.
Free Trial:
Yes

Integrations

API:
Yes, CallBack HVAC has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
CallBack HVAC
Year Founded:
2026
Headquarters:
United States
Website:
callbackhvac.com
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Training Videos
Customer Support
Online Support

CallBack HVAC Features and Options

SMS Marketing Software

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

HVAC Software

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

CallBack HVAC User Reviews

Write a Review
  • Name: Regina P.
    Job Title: Dispatcher
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Product review

    Date: Jun 11 2026

    Summary: Overall, I found the CallBack HVAC workflow to be easy to use and well-designed. The missed-call text-back feature provides a simple solution to help HVAC businesses follow up with customers more efficiently. Based on my testing experience, it appears to be a valuable tool with strong potential for real-world use.

    Positive: I tested the CallBack HVAC workflow as a beta tester. The missed-call text-back idea was easy to understand, and I can see how it would help an HVAC business follow up faster when calls are missed. The setup and dashboard were clear from what I reviewed.

    Negative: I did not identify any significant drawbacks during testing. However, because I reviewed the workflow as a beta tester, I was not able to evaluate long-term performance, customer response rates, or how the system handles unusual situations. Additional real-world usage data would help demonstrate its overall effectiveness.

    Read More...
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