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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhancing customer experiences through location intelligence and proactive communication is essential. No one should have to sit idle in the parking lot waiting. Equip your staff to effectively communicate with customers, ensuring that products are delivered precisely where and when they are needed. Notify customers regarding the arrival time of their purchases at their home. Maintain an open line of communication to keep everyone informed about package deliveries or product arrivals. Eliminate the hassle of rescheduling—surprises at the door become a thing of the past. Inform customers about expected service times so they can be ready to welcome your team. By anticipating customer needs intelligently, you can engage with them proactively in their preferred communication channels. Reach out to your customers during those crucial moments that truly matter. Our cutting-edge platform provides an edge by offering versatile omnichannel communication solutions that cater to various customer preferences. This not only enhances satisfaction but also builds lasting relationships.

Description

Customers show a strong preference for live chat when they are comparing various offers or services in real-time. This feature enables them to connect instantly with an agent, allowing for the resolution of issues or the sharing of sensitive information. By leveraging a diverse array of customizable rules, businesses can anticipate customer needs and determine the most effective times and individuals to engage. Furthermore, providing proactive operator assistance can significantly enhance customer loyalty. In addition to improving customer satisfaction and retention, live chat often proves to be more cost-effective compared to traditional email and phone support. It fosters human interaction, opens up fresh opportunities for upselling and cross-selling, and enhances agent efficiency. With just a click, visitors can tackle complex inquiries without the frustration of being placed on hold. This seamless communication allows businesses to interact directly with their online customers through a mix of video, voice, chat, and collaborative tools, including assisted browsing and document sharing. Ultimately, the integration of these tools not only streamlines customer support but also enriches the overall user experience on the website.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Commanders Act No 
FuseCommander No 
Google Analytics No 
Google Drive No 
Salesforce No 
Shopify No 
TrustCommander No 
Webtrends No 
WordPress No 
Zendesk No 

Integrations

Commanders Act Yes 
FuseCommander Yes 
Google Analytics Yes 
Google Drive Yes 
Salesforce Yes 
Shopify Yes 
TrustCommander Yes 
Webtrends Yes 
WordPress Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Glympse

Founded

2008

Country

United States

Website

glympse.com

Vendor Details

Company Name

Vivocha

Founded

2012

Country

Italy

Website

www.vivocha.com

Product Features

GIS

3D Imagery No 
Census Data Integration No 
Color Coding Yes 
Geocoding No 
Image Exporting No 
Image Management No 
Internet Mapping Yes 
Interoperability No 
Labeling No 
Map Creation No 
Map Sharing Yes 
Near-Matching No 
Reverse Geocoding No 
Spatial Analysis No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

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