Glia Integrations

Zoom Phone is a cloud-based VoIP phone system designed to help businesses manage voice communications, employee collaboration, and customer calls. The platform combines business calling, SMS messaging, voicemail, video conferencing, and team chat within the Zoom Workplace environment. Users can make and receive calls through desktop applications, mobile devices, web-connected systems, and supported physical desk phones. Its call management capabilities include multi-level auto attendants, call queues, call transfers, forwarding, shared lines, and customizable business hours. Built-in AI features generate call summaries, identify action items, prioritize voicemails, and provide contextual assistance during conversations. Zoom Virtual Agent Receptionist adds conversational AI capabilities for answering business questions, booking appointments, and routing callers based on their needs. Call monitoring and reporting tools provide visibility into call volumes, usage patterns, connection quality, and employee communication activity. Zoom Phone integrates with Salesforce, Microsoft Teams, Google Workspace, and other business applications to connect calling activities with existing workflows. Its centralized administration tools support phone number management, device provisioning, user permissions, call recording policies, and communication security across distributed organizations.

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

ebankIT enables banks and credit unions to deliver the same humanized, personalized, and accessible digital experience on mobile, web, and voice banking, as well as whatever future channel may come next.

The nCino Cloud Banking Platform is a comprehensive, cloud-based solution that addresses challenges and promotes opportunities facing financial institutions (FIs) today. It's an end-to-end platform that connects commercial banking, mortgage, consumer banking, small business banking and treasury management. No matter what business your customers have with your institution, they will receive a seamless, intuitive, consistent, and personalized experience across all channels, which is key to driving satisfaction and retention.

KAI is equipped to facilitate the human-centric interactions that modern consumers seek, while seamlessly fostering more profound customer connections. Whether it’s straightforward retail purchases or the intricate requirements of corporate banking and asset management, clients expect prompt and insightful responses to their inquiries. To achieve this level of service, your organization requires a digital solution that is both sufficiently robust to engage in reasoning and astute enough to provide satisfaction. Moreover, it should be adaptable to align with your evolving business objectives. KAI empowers you to achieve these goals effectively. In contrast to other conversational AI providers, KAI comes with built-in financial expertise, enabling it to foster informed and productive dialogues. Additionally, unlike typical chatbot solutions, KAI specializes in creating genuinely human-like interactions. As a comprehensive Digital Experience platform, KAI enables businesses to design customized intelligent digital assistants that offer tailored, engaging experiences across various channels, ensuring that every customer interaction is memorable and meaningful. By leveraging KAI, organizations can stay ahead in meeting the dynamic expectations of their customers.

Alacriti's Orbipay Payments Hub is a cloud-native platform that adheres to ISO 20022 standards, aimed at modernizing and securing payment infrastructures for financial institutions. This innovative solution provides comprehensive payment orchestration across various networks, such as TCH’s RTP, FedNow Service, Visa Direct, Fedwire, and ACH, all within a cohesive and secure environment. With its microservices-based framework and open APIs, the platform allows for effortless integration with existing core, digital banking, fraud detection, and risk management systems, which streamlines deployment and enhances scalability. Furthermore, Orbipay features intelligent payment routing capabilities, enabling institutions to establish dynamic rules based on cost, speed, and reliability, thus optimizing transaction processing efficiently. In addition, its built-in fraud and risk management tools offer real-time monitoring and compliance checks, which bolster security and minimize operational risks. Ultimately, Orbipay represents a forward-thinking solution that empowers financial institutions to adapt to the evolving landscape of digital payments while maintaining high standards of security and efficiency.