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Description
Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly is the only CX platform designed to drive both radically personal experiences and real efficiency—without compromise. See a demo in action.
Description
The key outcome is essential: providing the optimal software solution tailored to your organization. To achieve this, we prioritize understanding how you operate and clarifying your expectations for the new software. Our initial engagement begins with a casual conversation where we happily introduce ourselves. However, we soon pivot to focus on you and your needs. Who are you? What are your requirements? What impact do you wish to have on your customers? In your view, what constitutes the most effective and efficient process? As for us, we are committed to ensuring the highest performance in your tasks. We refine your concepts to enable you to deliver exceptional service. We believe that you hold the vision, and we are here to listen and extract insights from your narrative. Following our introduction, you will receive a tailored proposal. Once you give the green light, we will embark on the journey of developing your new software solution, ensuring it aligns perfectly with your goals and aspirations. Your success is our priority, and together we will create something remarkable.
API Access
Has API
API Access
Has API
Integrations
5X
Alhena
Assembled
Attentive
Boostopia
Calabrio Quality Management
Canopy
Echo AI
Ema
Endear
Integrations
5X
Alhena
Assembled
Attentive
Boostopia
Calabrio Quality Management
Canopy
Echo AI
Ema
Endear
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Gladly
Founded
2014
Country
United States
Website
www.gladly.ai/get-started/
Vendor Details
Company Name
Blue Polar Software
Country
Netherlands
Website
www.polarstudio.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Application Development
Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development
