Gladly Description
Gladly is a cloud-based customer support platform for B2C businesses. Gladly is dedicated helping businesses place people back at the center of customer service by providing tools that support meaningful customer interactions. Gladly combines voice, chat, SMS/MMS and social tools into one platform. It also includes analytics and reporting tools that empower teams and make the business more efficient.
Pricing
Free Trial:
Yes
Integrations
Company Details
Company:
Gladly
Year Founded:
2014
Headquarters:
United States
Website:
www.gladly.com
Media
Gladly-CustomerProfile
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
24/7 Live Support
Online
Gladly Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management