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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Understand your clientele thoroughly. Customer experience management tailored for Salesforce allows you to prioritize your customers effectively. By integrating feedback data with Salesforce information, you can achieve a comprehensive understanding of the customer experience. When feedback is housed within Salesforce, it remains up-to-date and readily usable. This enables swift responses to urgent feedback and encourages proactive adjustments within your organization that truly make a difference. Enhance your customer experience in just days rather than months. Regardless of whether you are new to Salesforce or an expert, GetFeedback simplifies the process of launching a CX initiative that suits your needs. Over 10,000 prominent brands globally trust this solution for their customer experience management needs. By making informed decisions based on real-time data, you can foster deeper customer relationships and drive business success.

Description

The IntouchCX™ Platform unifies surveys, mystery shops, audits, and inspections into one clear view, giving multi-location brands a direct line between operations and customer experience. By consolidating programs into a single platform, leaders see the full picture, act faster, and measure the return on every improvement. Key features include: ● Cross-program data integration for holistic performance analysis ● Real-time dashboards with customizable reporting by region, location, or channel ● Predictive analytics to identify key drivers of satisfaction and forecast outcomes ● Case management tools to assign, track, and resolve issues quickly ● Automated workflows and alerts to streamline execution and reduce costs ● Enterprise-grade integrations with Salesforce, Slack, APIs, and more ● Scalable architecture with role-based access and performance rollups The result is clarity that drives ROI. From boosting customer satisfaction to improving compliance and operational consistency, the IntouchCX™ Platform equips brands to turn insight into measurable business impact.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

5X
Campaign Monitor
Echoes
InfoTrack
IntouchCheck®
Kapiche
KonnectzIT
Microsoft Excel
NetSuite
QEval
SAP Analytics Cloud
Salesforce
Salesforce Agentforce Education

Integrations

5X
Campaign Monitor
Echoes
InfoTrack
IntouchCheck®
Kapiche
KonnectzIT
Microsoft Excel
NetSuite
QEval
SAP Analytics Cloud
Salesforce
Salesforce Agentforce Education

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SurveyMonkey

Founded

1999

Country

United States

Website

www.getfeedback.com

Vendor Details

Company Name

Intouch Insight

Founded

1992

Country

United States & Canada

Website

www.intouchinsight.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Alternatives

Extellio Reviews

Extellio

Extellio International AB

Alternatives

IntouchSurvey® Reviews

IntouchSurvey®

Intouch Insight