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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Leverage Fonada’s CPaaS Solutions for Smart Business Communication Cloud Contact Center Solutions Delivers comprehensive solutions for managing inbound and outbound communications. Increases operational efficiency with features like call routing, monitoring, and recording. Enhances customer support with unified communication channels and CRM integrations. Automated outbound calls, increasing agent productivity and reducing idle time. Ensures higher call connectivity with advanced dialing algorithms. Voice Solutions Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently. Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers. Number Masking: Protect privacy by masking the actual phone numbers during calls. Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access. IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department. Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click.

Description

HelloDuty is a cloud-based platform designed for customer engagement and contact center operations, enabling businesses to effectively manage customer calls, messaging, and follow-up processes. This innovative solution merges virtual telephony with call center functionalities, offering customizable IVR systems, USSD journey management, call routing, recording, monitoring, and detailed analytics. Teams can streamline their customer interactions, capture potential leads, and oversee follow-up efforts using features that include CRM tools, automated messaging via SMS and WhatsApp, and seamless integration with various third-party CRMs, help desks, and payment processors. Furthermore, HelloDuty supports outreach and customer support efforts through its campaign and workflow capabilities, providing documented integrations with popular services like Salesforce, Zendesk, Freshdesk, Zoho, Odoo, and M-Pesa. Primarily targeted at organizations operating in African markets, this platform serves sectors such as financial services and agent networks, enhancing their ability to engage with customers effectively. By offering comprehensive tools tailored to local needs, HelloDuty empowers businesses to optimize their customer relations and improve service delivery.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

FonaDial Yes 
Freshdesk No 
M-PESA No 
Odoo No 
Salesforce No 
WhatsApp No 
Zendesk No 

Integrations

FonaDial No 
Freshdesk Yes 
M-PESA Yes 
Odoo Yes 
Salesforce Yes 
WhatsApp Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Fonada

Founded

2018

Country

India

Website

www.fonada.com

Vendor Details

Company Name

Brrng Limited

Founded

2020

Country

Kenya

Website

helloduty.com

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

IVR

Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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