Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Capture immediate insights from those visiting your website. Feedbackify offers a swift and straightforward solution to obtain confidential feedback from your audience. Safeguard your brand by being promptly alerted to any issues on your site. Solicit fresh ideas and recommendations from your most important resource, your visitors. Continuously tune into their needs to enhance their satisfaction. A quick 30-second registration and a 5-minute setup is all it takes for you. Your site visitors can effortlessly share their thoughts without the need for registration, resulting in significantly reduced drop-off rates for feedback. We provide all the essential tools without any unnecessary features. We firmly believe that initial interactions between customers and providers should take place privately to ensure both the integrity of your brand and the privacy of your customers. After all, do you really want your visitors to navigate away from your site just to share their opinions on your products and services? With Feedbackify, we ensure that your visitors remain engaged and focused on YOUR site, fostering a seamless feedback experience. By streamlining the process, we help you cultivate stronger relationships with your audience.
Description
SmileBack® stands out as the sole customer feedback platform meticulously crafted for Managed Service Providers (MSPs), concentrating solely on enhancing customer satisfaction. By obtaining immediate feedback, you can conserve time, refine your services, and elevate your clients' overall experience. Gain insights into your customers' perceptions of your offerings through a feedback system that prioritizes Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With both quantitative and qualitative insights at your disposal, you will be empowered to leverage data to boost operational efficiency, retain a larger customer base, and broaden your business's scope. By systematically gathering and examining survey responses, you can elevate service quality and streamline operations. Quickly pinpoint service shortcomings and replicate effective processes by recognizing both challenges and successes experienced by customers. The integration with your current systems is seamless, allowing for the automation of repetitive tasks. SmileBack® is designed to easily fit into your daily operations, minimizing obstacles and paving the way for your success while enhancing your understanding of customer needs. This holistic approach ensures that you are always in tune with your clients, fostering stronger relationships and loyalty.
API Access
Has API
No
API Access
Has API
No
Integrations
BrightGauge
No
ConnectWise PSA
No
Dropbox
No
Freshdesk
No
ScalePad Lifecycle Insights
No
Slack
No
Strategy Overview
No
Zendesk
No
Integrations
BrightGauge
Yes
ConnectWise PSA
Yes
Dropbox
Yes
Freshdesk
Yes
ScalePad Lifecycle Insights
Yes
Slack
Yes
Strategy Overview
Yes
Zendesk
Yes
Pricing Details
$19 per month
Free Trial
Yes
Free Version
No
Pricing Details
$58 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Feedbackify
Founded
2010
Country
United Kingdom
Website
www.feedbackify.com
Vendor Details
Company Name
SmileBack
Founded
2012
Country
United States
Website
www.smileback.com
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
No