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Description
Feedback Inn offers a straightforward solution for businesses that prioritize customer satisfaction and take their operations seriously. With a comprehensive yet user-friendly dashboard, you can create, launch, and evaluate surveys while enjoying all the functionalities typical of an advanced platform. Gather insights directly from your customers regarding their thoughts on your services and analyze their feedback, whether you're online or offline. You can view all findings in real time, accessible from both your desktop and mobile devices. Thanks to Feedback Inn's intuitive design, managing your surveys is a seamless experience; you can initiate your first survey in just a few minutes, allowing your clients to share where your customer service may need improvement. Subsequently, refine your services to enhance the overall customer experience. The dashboard also enables you to monitor responses live, empowering you to engage with customers promptly before issues escalate. Additionally, you can conveniently review suggestions and complaints from anywhere, ensuring that you can address concerns as they arise. This proactive approach not only strengthens customer relationships but also fosters loyalty and trust in your brand.
Description
Customer preferences evolve rapidly, and competitors are also striving for innovation. If you're not attuned to your customers and adapting based on their insights, staying relevant becomes increasingly challenging. As a premier experience management (XM) company, SMG empowers you to deepen your understanding of both customers and employees, facilitating changes that enhance loyalty and elevate business outcomes. We integrate advanced technology and expert services to gather, interpret, and disseminate feedback and behavioral insights, simplifying the process of activating customer intelligence throughout your organization. Our commitment to staying at the forefront of industry advancements drives us to develop effective, adaptable, and user-friendly solutions tailored to your ever-changing market. Business insights require a personal touch, and our exceptionally skilled and passionate team at SMG is dedicated to delivering just that. We firmly believe that employee engagement begins internally, valuing the contributions of our own team to optimize how they assist you in achieving your goals. With SMG, you’re not just receiving services; you're partnering with a team that is genuinely invested in your success.
API Access
Has API
API Access
Has API
Integrations
Olo
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Control Inn
Founded
2016
Country
United States
Website
www.feedbackinn.com
Vendor Details
Company Name
Service Management Group
Founded
1991
Country
United States
Website
www.smg.com/why-smg
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys