Average Ratings 1 Rating
Average Ratings 11 Ratings
Description
Favro helps organizations transform into agile businesses by empowering all types of teams to work independently and helping leaders align all work towards company goals.
Favro teams in marketing and product development, as well as their leaders and executive managers, have one place for planning, documentation and collaboration.
Description
OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Dropbox
Yes
Jira
Yes
Jira Work Management
Yes
Slack
Yes
Stackreaction
Yes
Zapier
Yes
Box
No
BugHerd
Yes
GitHub
Yes
GitLab
Yes
Integrations
Dropbox
Yes
Jira
Yes
Jira Work Management
Yes
Slack
Yes
Stackreaction
Yes
Zapier
Yes
Box
Yes
BugHerd
No
GitHub
No
GitLab
No
Pricing Details
$6/month/user
14 days free trial!
Billed annually - Save 15%
*2 users
Lite Plan - $10.2 / month
Standard Plan - $13.6 / month
Enterprise plan - $25.5 / month
*5 users
Lite Plan - $25.5 / month
Standard Plan - $34 / month
Enterprise Plan - $63.75 / month
*10 users
Lite Plan - $51 / month
Standard Plan - $68 / month
Enterprise Plan - $127.5 / month
Billed Monthly
*2 users
Lite Plan - $12 / month
Standard Plan - $16 / month
Enterprise Plan - $30 / month
*5 users
Lite Plan - $30 / month
Standard Plan - $40 / month
Enterprise Plan - $75 / month
*10 users
Lite Plan - $60 / month
Standard Plan - $80 / month
Enterprise Plan - $150 / month
Billed annually - Save 15%
*2 users
Lite Plan - $10.2 / month
Standard Plan - $13.6 / month
Enterprise plan - $25.5 / month
*5 users
Lite Plan - $25.5 / month
Standard Plan - $34 / month
Enterprise Plan - $63.75 / month
*10 users
Lite Plan - $51 / month
Standard Plan - $68 / month
Enterprise Plan - $127.5 / month
Billed Monthly
*2 users
Lite Plan - $12 / month
Standard Plan - $16 / month
Enterprise Plan - $30 / month
*5 users
Lite Plan - $30 / month
Standard Plan - $40 / month
Enterprise Plan - $75 / month
*10 users
Lite Plan - $60 / month
Standard Plan - $80 / month
Enterprise Plan - $150 / month
Free Trial
Yes
Free Version
No
Pricing Details
$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
$11/user/month (if billed monthly)
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Favro
Founded
2002
Country
Sweden
Website
www.favro.com
Vendor Details
Company Name
OneDesk
Founded
2008
Country
Canada
Website
www.onedesk.com
Product Features
Agile Project Management Tools
Backlog Management
Yes
Feedback Management
Yes
Gantt/Timeline View
Yes
Kanban Board
Yes
Prioritization
Yes
Request Management
Yes
Resource Management
Yes
Retrospectives Management
Yes
Status Tracking
Yes
Supports Scrum
Yes
Team Management
Yes
Template Management
Yes
Workflow Management
Yes
Collaboration
Brainstorming
No
Calendar Management
No
Chat / Messaging
Yes
Contact Management
No
Content Management
Yes
Document Management
No
Project Management
Yes
Real Time Editing
Yes
Task Management
Yes
Version Control
Yes
Video Conferencing
No
IT Project Management
Bug Tracking
Yes
Issue Management
Yes
Milestone Tracking
Yes
Percent-Complete Tracking
No
Portfolio Management
Yes
Prioritization
Yes
Product Roadmapping
Yes
Requirements Management
Yes
Resource Management
Yes
Status Tracking
Yes
Supports Agile
Yes
Supports Scrum
Yes
Task Management
Yes
Testing / QA Management
Yes
Time & Expense Tracking
Yes
Product Management
Collaboration
Yes
Feedback Collection
Yes
Idea Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Product Roadmapping
Yes
Release Management
Yes
Requirements Management
Yes
Resource Management
Yes
Workflow Management
Yes
Product Roadmap
Collaboration
Yes
Content Import / Export
Yes
Diagramming
No
Drag & Drop
Yes
Feature Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Requirements Management
Yes
Workflow Management
Yes
Productivity
Collaboration
Yes
Database Creation
Yes
Document Creation
Yes
File Sharing
Yes
Notes Management
Yes
Office Suite
No
Presentation Tools
No
Project Management
Yes
Task Management
Yes
Team Chat
Yes
Project Management
Agile Methodologies
Yes
Budget Management
No
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Traditional Methodologies
Yes
Project Portfolio Management
Budget Management
Yes
Collaboration
Yes
Dashboard
Yes
Issue Management
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Project Planning
Yes
Requirements Management
Yes
Resource Management
Yes
Status Tracking
Yes
Task Management
Yes
Time & Expense Tracking
Yes
Task Management
Collaboration
Yes
Create Subtasks
Yes
Gamification
No
Gantt Charts
Yes
Mobile Access
Yes
Percent-Complete Tracking
No
Progress Tracking
No
Recurring Tasks
No
Reporting/Analytics
Yes
Spreadsheet View
Yes
Task Board View
Yes
Task Planning
Yes
Task Scheduling
Yes
Task Tracking
Yes
Time Tracking
Yes
To-Do List View
Yes
Time Tracking
Automatic Time Capture
No
Billable & Non-Billable Hours
No
Billing & Invoicing
No
Employee Database
No
Expense Tracking
No
Mobile Time Tracking
Yes
Multiple Billing Rates
No
Offline Time Tracking
No
Online Time Tracking
No
Overtime Calculation
No
Time per Project Reporting
No
Timesheet Management
Yes
Vacation / Leave Tracking
Yes
Workflow Management
Access Controls/Permissions
Yes
Approval Process Control
Yes
Business Process Automation
Yes
Calendar Management
Yes
Compliance Tracking
No
Configurable Workflow
Yes
Customizable Dashboard
Yes
Document Management
Yes
Forms Management
No
Graphical Workflow Editor
Yes
Mobile Access
Yes
No-Code
No
Task Management
Yes
Third Party Integrations
Yes
Workflow Configuration
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Lifecycle Management
Change Management
No
Compliance Management
No
Cost Tracking
Yes
Design Management
Yes
Document Management
No
Product Data Management
Yes
Project Management
Yes
Requirements Management
Yes
Supplier Management
No
Product Management
Collaboration
Yes
Feedback Collection
Yes
Idea Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Product Roadmapping
Yes
Release Management
Yes
Requirements Management
Yes
Resource Management
Yes
Workflow Management
Yes
Product Roadmap
Collaboration
Yes
Content Import / Export
Yes
Diagramming
No
Drag & Drop
Yes
Feature Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Requirements Management
Yes
Workflow Management
Yes
Project Management
Agile Methodologies
Yes
Budget Management
Yes
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Traditional Methodologies
Yes
Project Portfolio Management
Budget Management
Yes
Collaboration
Yes
Dashboard
Yes
Issue Management
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Project Planning
Yes
Requirements Management
Yes
Resource Management
Yes
Status Tracking
Yes
Task Management
Yes
Time & Expense Tracking
Yes