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Description
Faveo was specifically created to meet the needs of startups and SME’s by providing them with ticket-based support systems. Customer retention is a major challenge in today's highly competitive startup environment.
Main Features
Asset Management
Email Integration
Customer DataBase
Self Service Portal
Invoicing & Billing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Contract Management
Incident Management
Management of Known Issues
Service Desk (ITIL ITSM).
Ticket Management
Help Desk Management
Issue tracking
Description
Vertask is a platform that simplifies task and team management. It helps organizations achieve seamless collaboration, and efficient workflows. Vertask's user-friendly interface and customizable features adapt to the unique needs of your team. Vertask keeps your team organized and productive, whether they are working on complex projects or simple tasks.
Key Features
Real-Time Collaboration : Stay in sync with your team by sharing task views and instant updates.
Drag-and-Drop simplicity allows you to easily customize Vertask's workflows to your team processes.
Integrate with your favorite tools and streamline your work.
Vertask.com makes it easy to work together.
API Access
Has API
API Access
Has API
Pricing Details
$485 one-time payment
Free Trial
Free Version
Pricing Details
$6 per user per month
Free ticketing system tier,
Full helpdesk solution starts at $6/agent
Full helpdesk solution starts at $6/agent
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ladybird Web Solution
Founded
2009
Country
India
Website
www.ladybirdweb.com
Vendor Details
Company Name
Vertask
Founded
2020
Country
United States
Website
vertask.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Project Tracking
Collaboration Tools
Cost-to-Completion Tracking
Gantt Charts
Kanban Board
Milestone Tracking
Percent-Complete Tracking
Prioritization
Status Tracking
Time & Expense Tracking
