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Description

FanExam's NPS® tool offers an exceptional method for reliably assessing customer satisfaction and gathering valuable insights on your platform. It efficiently conducts surveys among your customers and generates detailed reports based on their feedback and scores. We ensure that the surveyed individuals are tracked, guaranteeing that your customers' voices are heard. FanExam strategically employs NPS to pose the most relevant questions to your site visitors at pivotal moments, specifically while they engage with your website. This approach enables you to truly understand your customers' perspectives. With the implementation of FanExam on your site, you will establish a continuous, systematic channel for customer feedback, available around the clock. This invaluable resource can help inform your business decisions and enhance the overall customer experience.

Description

Develop a tailored feedback application designed to gather insights and surveys from customers, patients, and employees alike. Select from an array of optimal feedback forms and templates readily available. This software will function seamlessly as a feedback app for both Android and iOS platforms. FellaFeeds stands out as a versatile feedback application compatible with multiple devices, enabling the collection of feedback through various means, including Kiosks, iPhones, iPads, Android tablets, and smartphones. It facilitates feedback collection via online survey links and embedded surveys, while also providing assistance in crafting Email and SMS surveys that can be dispatched through APIs. Additionally, FellaFeeds allows users to distribute surveys incorporating the Net Promoter Score (NPS) question, and users can promptly view updated NPS scores on their dashboard, complete with comprehensive NPS and Customer Satisfaction Score (CSAT) reports. The Customer Satisfaction Score (CSAT) serves as a simple yet effective tool for gauging customer contentment following interactions with a business or service. Furthermore, FellaFeeds provides fully customizable surveys, incorporating various formats such as Matrix, Emoticons, Sliders, and more, making it an ideal choice for organizations seeking to enhance their feedback collection processes. By utilizing such advanced features, businesses can gain deeper insights into their performance and areas for improvement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$29 per month
Free Trial
Free Version

Pricing Details

$15 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

FanExam

Founded

2014

Country

Netherlands

Website

fanexam.com

Vendor Details

Company Name

FellaFeeds

Founded

2018

Country

India

Website

fellafeeds.com

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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