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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Everhelp is an AI-powered customer support outsourcing ecosystem that pairs automation with trained human agents to hit the performance metric that matters most to a business. Instead of a fixed service package, we build support around whichever target a client sets, then configure the technology, workflows, and staffing to reach it. Our automation layer handles up to 85% of routine requests end-to-end, and the platform covers 90+ languages with AI (30+ with human agents), across live chat, phone, email, ticketing, social media, and proprietary CMS integrations. First response time runs as fast as 15 seconds, backed by real-time reporting and performance dashboards clients can monitor directly. Founded in 2021, we've become a fast-growing business, scaling to 1,000+ agents across 4 continents and landing a top spot on Clutch's Top 100 Fastest-Growing Companies list. We offer experience running support operations for 125+ clients in SaaS, ecommerce, fintech, and hospitality. This approach earned EverHelp 8 awards, including a Gold Stevie Award for Customer Service Outsourcing Provider of the Year and a Silver Stevie® Award in the Best Use of Technology in Customer Service.

Description

Graia stands as a cutting-edge platform that enhances customer interactions through AI, facilitating empathetic and intelligent dialogues across various channels such as voice, chat, and email. This innovative solution merges agentic AI with a comprehensive CCaaS (Contact Center as a Service) framework and engagement tools, all within a singular system that prioritizes human experience while maintaining high performance. Supporting more than 100 languages, the platform excels in real-time sentiment, intent, and context analysis, ensuring that customer interactions are both seamless and responsive; in addition, it offers insightful dashboards and analytics to monitor customer sentiment, identify trends, assess resolution times, and gauge CSAT enhancements. Moreover, Graia's modular architecture allows businesses to implement only the necessary components, while also providing robust enterprise security measures that comply with ISO-27001 and GDPR, alongside end-to-end encryption. With a global infrastructure boasting 99.99% uptime and data centers strategically located worldwide, the platform ensures reliability and accessibility. Furthermore, Graia effectively integrates AI automation for handling routine inquiries, while enabling human agents to tackle more intricate challenges, thereby creating a balanced and efficient customer service ecosystem.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

€49 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Everhelp

Founded

2021

Country

Poland

Website

www.ever-help.com

Vendor Details

Company Name

Graia

Founded

2019

Country

United Kingdom

Website

www.graia.ai/

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Alternatives

Alternatives

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