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Description
Introducing an effective yet straightforward help desk solution, EvantoDesk eliminates the need for ticket IDs and customer portals, opting instead for direct personal emails that create satisfied customers. With this approach, there are no cumbersome ticket numbers or login requirements; customers simply receive an email response. This system allows for the swift management of customer communications while ensuring that every inquiry is addressed without oversight. Team members can effortlessly collaborate on any email through features like @mentions and notes, enhancing communication and productivity. Gain insight into your team's efficiency with important metrics, including response times, resolution rates, and customer satisfaction scores. Relying solely on traditional email can lead to time-consuming issues like repeated responses and confusion over who is handling specific inquiries. EvantoDesk streamlines these processes, ensuring your team operates efficiently while maintaining high levels of customer contentment. Trusted by a diverse range of businesses, EvantoDesk is designed to enhance both team effectiveness and customer relationships. This software empowers companies to deliver exceptional service while simplifying the help desk experience.
Description
FollowUp for email is a streamlined productivity tool designed to help you manage your conversations and tasks effectively, ensuring that nothing is overlooked. With just a single click, you can establish perfectly timed reminders that pop up at the top of your inbox exactly when you need them. You have the flexibility to choose when you'd like to be reminded, allowing you to put the matter aside until the designated time. Additionally, you can arrange follow-ups to guarantee that your discussions remain on track. If you receive a reply before your reminder, the follow-up will automatically cancel, saving you unnecessary notifications. You'll also receive real-time alerts when your contacts view your emails, enabling you to engage at the most opportune moments. Since email engagement tends to drop around 4:30 PM on Fridays, you can draft your messages whenever convenient and schedule them for optimal viewing. Furthermore, the FollowUp.cc button allows you to set reminders on any website, ensuring that important tasks related to specific webpages, online discussions, or social media profiles are not forgotten. This makes it easier than ever to maintain organization and prioritize your responsibilities.
API Access
Has API
API Access
Has API
Integrations
Facebook
Gmail
Google Chrome
Mailchimp
Salesforce
X (Twitter)
Integrations
Facebook
Gmail
Google Chrome
Mailchimp
Salesforce
X (Twitter)
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$18 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Evanto
Founded
2014
Country
United Kingdom
Website
evantodesk.com
Vendor Details
Company Name
FollowUp.cc
Founded
2007
Country
United States
Website
followup.cc/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Email Tracking
A/B Testing
Audience Segmentation
Campaign Management
Event-Based Notifications
Location Tracking
Team Management
