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Description
For any organization aiming for success, fostering outstanding customer relationships is essential, and the initial step in this process is embracing a straightforward strategy for customer relationship management (CRM). CRM encompasses all the tactics, methodologies, and technologies utilized by companies to oversee their communications with both existing and prospective clients. By implementing effective CRM practices, businesses can cultivate stronger bonds with their customers, leading to enhanced loyalty and retention, both of which significantly influence a company's profitability. Etiya's Customer Relationship Management solution offers a highly adaptable, customer-focused, omni-channel experience that enables organizations to surpass customer expectations through engagement across various platforms and channels. Additionally, Etiya CRM features a comprehensive, integrated lead-to-cash workflow for efficient customer management. Analyzing social media helps identify communities of interest, as well as potential opportunities for cross-selling and upselling, thus further strengthening customer relationships. In this ever-evolving marketplace, leveraging these insights can provide a competitive advantage.
Description
The rising demand for digital commerce from both B2B and B2C consumers imposes a significant responsibility on companies to modify their sales channels in order to surpass customer expectations. As a result, organizations must seek a cohesive commerce solution that meets the needs of all sales channels in a seamless and integrated manner. SmarterCommerce is designed from the ground up to utilize connectivity and integration to go beyond customer expectations. By allowing for greater control over the customer experience, it maximizes the value of each engagement through real-time integration with JD Edwards. Using JD Edwards as the cornerstone of commerce can facilitate a quicker path to return on investment and exceptional outcomes. SmarterCommerce instantly integrates your JD Edwards business data and processes by harnessing the advantages of integration. By providing an exceptional experience across every phase of the purchasing journey and through various sales channels, businesses can captivate their customers. Whether interacting in person, via phone, or online, customers demand excellent service and adaptable options that cater to their preferences. Meeting these expectations is essential for building lasting relationships and ensuring repeated business.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Wipro Cloud Studio
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Etiya
Country
Netherlands
Website
www.etiya.com/en/products/customer-relationship-management
Vendor Details
Company Name
Premier Group Consulting
Founded
1994
Country
United States
Website
www.smartercommerce.net
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates