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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Emotics is an advanced emotion analytics platform that interprets text data from customer and employee feedback to deliver actionable business insights. By categorizing emotions and themes into strengths, weaknesses, opportunities, and threats, Emotics allows organizations to adopt a strategic perspective on their customer and employee experiences. It automatically generates benchmarks that provide insights into how businesses stack up against competitors while highlighting specific areas of customer experience that require enhancement or optimization. Additionally, the platform offers a proactive warning system for emotions that may trigger significant actions, helping to identify the underlying causes of emotional responses. With the ability to gauge the intensity of emotions through eight distinct emotion indexes and 24 different emotions, it effectively pinpoints which emotional factors are influencing perceptions of customer experience in either a positive or negative way. Furthermore, Emotics facilitates a comprehensive view of the customer by integrating with various tools, including NPS, CSAT, product reviews, social media data, and platforms like SurveyMonkey and Zendesk. By going beyond traditional sentiment analysis and enhancing the capabilities of NPS, Emotics positions itself as an essential tool for understanding and improving customer perception and engagement. Ultimately, the platform empowers businesses to make informed decisions backed by deep emotional insights.

Description

Thinaer's innovative solution combines data generated by machines, insights from employee feedback, and AI-driven analytics to deliver unparalleled operational intelligence and actionable insights. Utilizing Bluetooth Low Energy (BLE) technology alongside an API-focused user interface, Thinaer's Industrial Internet of Things platform effectively captures vital operational metrics. This platform monitors various factors such as location, vibration, temperature, humidity, current draw, proximity, and beyond. Furthermore, Thinaer's unique feedback application integrates real-time input into everyday business workflows, allowing for valuable contributions from employees, clients, and other key stakeholders. By merging this employee feedback with IIoT data, our analytics help clients discern the current situation, understand the underlying reasons, and determine the appropriate actions to take. The in-platform analytics dashboard offers immediate visibility into operational performance, while our advanced analytics harness machine learning and artificial intelligence to boost efficiency and reduce costs. As a result, businesses can make informed decisions that lead to better outcomes and a more streamlined operational process.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Reddit
SurveyMonkey
X (Twitter)
Zendesk

Integrations

Reddit
SurveyMonkey
X (Twitter)
Zendesk

Pricing Details

$289 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Adoreboard

Founded

2011

Country

United Kingdom

Website

adoreboard.com/platform

Vendor Details

Company Name

Thinaer

Founded

2016

Country

United States

Website

thinaer.io

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

NPS

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Contact Tracing

AI Virtual Agents
Forms / Surveys
Hot Zone Alerting
Journey Mapping
Notifications
Proximity Tracing
SMS / Email / Voice Communications
Symptoms Reporting
Test Results Reporting
Wearable Integration

Digital Workplace

Activity / News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management

Environmental

Air Management
Auditing
Compliance Management
Document Management
Emissions Inventory
Hazardous Materials Control
Sustainability Management
Training Management
Waste Management
Water Management

Industrial IoT

Condition Monitoring
Data Visualization
Factory Data Analytics
Machine Learning
Machine Workflow Creation
Predictive Maintenance
Production Line / Factory Insights
Real-Time Monitoring
Reporting / Analytics
Smart Alerts / Notifications

IoT Analytics

Activity Dashboard
Activity Tracking
Analytics
Asset Tracking
Data Collection
Data Synchronization
Data Visualization
ETL
Multiple Data Sources
Performance Analysis
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Status Tracking

Supply Chain Management

Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management

Alternatives

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