Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Emailgistics is a Microsoft Office 365 team inbox management solution. The powerful workflow and analytics features increase team productivity and help with decision making. Emailgistics allows you to continue working in Outlook and ensures that your email never leaves Office 365. Agents can focus on their tasks by routing emails efficiently. Instead of manually assigning emails, redirect your energy to actually answering them. Tracking will ensure that your team responds to customers promptly and accurately. Automated message assignment will route hundreds of emails to the correct team members in just seconds. Outlook allows you to create individual agent folders. This will ensure that your team never loses or duplicates an email. Avoid emails falling through the cracks. Notify your team before emails become unprofessional.
Description
Many businesses recognize the significance of delivering exceptional service and support to their clients, yet they often face challenges in finding and implementing cost-effective technology solutions that can achieve these goals. Whether deployed on-premises or through hosting, VisNetic MailFlow stands out as a simple solution for enhancing customer service. This platform is specifically designed for managing customer emails, functioning similarly to a phone system that routes incoming calls. VisNetic MailFlow efficiently directs customer emails to the right care agent or team, making it an ideal tool for customer service departments and organizations that find it difficult to handle their incoming emails or elevate their email service standards. This user-friendly and budget-friendly email management system equips businesses with essential tools to leverage inbound emails and strengthen customer relationships effectively. Additionally, MailFlow seamlessly integrates with 3CX, enabling users to initiate calls and monitor call durations, further enhancing communication capabilities. By streamlining these processes, VisNetic MailFlow not only improves efficiency but also fosters a more responsive customer service environment.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Microsoft Outlook
Pricing Details
$10 per user per month
Free Trial
Free Version
Pricing Details
$749.00/one-time/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Emailgistics
Founded
2019
Country
Canada
Website
emailgistics.com
Vendor Details
Company Name
Deerfield Communications
Website
www.visnetic.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Email Management
Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Product Features
Email Management
Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting