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Description

Throughout the years, we have gained a reputation for delivering adaptable, flexible, and advanced solutions that have maximized efficiency for our clients during our time in business. For nearly two decades, SCIENTER TECHNOLOGIES has taken pride in being a truly Sri Lankan enterprise, fueled by a commitment to excellence and a dedication to offering top-notch solutions customized to meet the needs of our customers and clients. We have established ourselves as one of the leading solution providers in the country, extending our offerings beyond mere product development to include comprehensive solutions aimed at enhancing efficiency for our expanding clientele. Our team consists of some of the most esteemed and sought-after professionals in their respective fields, all of whom are devoted to supplying our clients with innovative and state-of-the-art solutions. This relentless pursuit of excellence ensures that we remain at the forefront of industry advancements.

Description

Enhancesoft is a team of dedicated professionals who are committed to ensuring customer satisfaction. Through our osTicket and support system, we have developed intuitive and effective customer support platforms aimed at helping businesses succeed. Our team consists of individuals who are not only diverse but also share a strong passion for our work and the methods we employ. At Enhancesoft, we are exceptionally selective when it comes to our teammates, prioritizing potential and enthusiasm over mere experience, which is a point of pride for us. We operate as a value-driven organization, embedding high standards into every facet of our operations. Our relentless focus is on addressing genuine challenges faced by our customers, and we aim to do so in a sophisticated manner. Central to our mission is the mantra, "Make Happy Customers," which guides our every action. We don’t merely speak about our commitment to customer satisfaction; we actively demonstrate it through the quality of our products, the excellence of our services, and the comprehensive support we offer. This unwavering dedication to our customers is what sets us apart in the industry and fuels our continuous improvement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace No 
AxisRooms Yes 
FastWebHost No 
Help Desk Migration No 
Inserve No 
MOCEAN No 
Mochahost No 
NetWatch.ai No 
Relokia No 
The GlobalSolutions No 

Integrations

AWS Marketplace Yes 
AxisRooms No 
FastWebHost Yes 
Help Desk Migration Yes 
Inserve Yes 
MOCEAN Yes 
Mochahost Yes 
NetWatch.ai Yes 
Relokia Yes 
The GlobalSolutions Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Scienter Technologies

Founded

1995

Country

Sri Lanka

Website

scienter.lk/

Vendor Details

Company Name

Enhancesoft

Website

www.enhancesoft.com

Product Features

Hospitality Property Management

Built-in Accounting Yes 
CRM Yes 
Catering Yes 
Employee Management Yes 
Extended Stay Yes 
Front Office Management No 
GDS / OTA Integration No 
Group Management No 
Guest Experience (GEM) No 
Housekeeping Management No 
Loyalty Program No 
Maintenance Management Yes 
Marketing Automation Yes 
Marketing Management No 
Multi-Property Yes 
Online Booking Yes 
Point of Sale (POS) Yes 
Reservations Management No 
Reviews Management No 
Single Property Yes 
Vacation Rental No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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