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Description
DeskDingo is an innovative and free live chat and help center solution aimed at equipping businesses to provide outstanding customer support. By utilizing AI-driven features, it offers tailored assistance, shortens response times, and fosters customer loyalty, ultimately contributing to business growth and profitability. The system comes with a centralized inbox that brings together all customer communication into one streamlined process, which enhances teamwork within support departments. Furthermore, DeskDingo includes a user-friendly live dashboard that provides immediate insights into ongoing conversations, support staff performance, and visitor activities on the website. The AI Bot is capable of managing customer questions by utilizing specific functions and drawing from a comprehensive knowledge base, while also allowing human agents to step in when necessary. DeskDingo's complimentary plan accommodates unlimited users, interactions, and websites, along with customizable add-ons to meet the unique requirements of different businesses. This flexibility makes it an attractive option for companies looking to enhance their customer service capabilities effectively.
Description
An all-in-one dashboard designed to streamline your workflow, where you can track all essential metrics in a single location. Generate leads effortlessly through a variety of channels, including feedback forms, live chat, notifications, or by importing your own data. Configure automated and trigger-based emails to deliver personalized content and offers to your potential clients. Ensure your team stays on top of hot leads with timely reminders and segmentation. Monitor lead conversion rates within the funnel and follow up as necessary, at optimal times for each lead. You can import multiple lead lists while we prevent any duplicate entries. Enter leads manually or capture them through live chats seamlessly. Utilize smart exit popups to convert anonymous website visitors into leads effectively. Transform visitors into paying customers and increase revenue by providing exceptional support and driving sales. Collect valuable feedback while assisting customers like an expert, ensuring no inquiries are overlooked and client satisfaction is maintained. Offer support across both web and mobile platforms, even during off-hours, with a personalized FAQ page tailored to your brand. This comprehensive system not only enhances lead management but also fosters long-lasting customer relationships.
API Access
Has API
API Access
Has API
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Integrations
Constant Contact
Kylas
Stackreaction
Weebly
Zapier
Pricing Details
$0
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DeskDingo
Founded
2024
Country
United States
Website
deskdingo.com
Vendor Details
Company Name
Fizzy Software
Founded
2013
Country
India
Website
interakt.co
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Email Marketing
A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking