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Description
Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback.
Customer feedback can be incorporated into your business strategy within minutes, not weeks.
Easily customize NPS, CSAT and CES survey templates in Delighted
- Send surveys directly to customers via email, SMS text, in app, or link URL.
- Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more
- Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports.
- Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference
Description
Polinode is the leading platform for AI-powered Organizational Network Analysis (ONA), helping enterprises understand how work really gets done. Founded in 2014, Polinode combines flexible survey tools, built-in data integrations, and AI-driven analysis to map collaboration, influence, and information flow across organizations of any size.
Polinode is the only platform that natively supports both Active and Passive ONA in a single integrated solution. Active ONA uses flexible relationship-based surveys to capture advice networks, mentorship, collaboration patterns, and any other relationship type you want to measure. Passive ONA uses built-in integrations with Microsoft 365, Google Workspace, Microsoft Teams, and Slack to analyze communication metadata at scale, providing high-frequency views of how teams work together without survey fatigue.
Visualize and analyze networks of up to 50,000 nodes and 250,000 edges with smooth, fully interactive visualization, multiple layout algorithms, and 30+ built-in metrics including centrality, betweenness, brokerage, and community detection.
Polinode's AI Networks Chat lets you ask questions of your network data in plain English. Powered by agentic AI, it automatically calculates metrics, finds shortest paths, and surfaces patterns in seconds.
Use Polinode to identify hidden influencers, improve collaboration, support change management and M&A integration, optimize organizational design, accelerate onboarding, and measure diversity and inclusion.
SOC 2 certified with AES-256 encryption, MFA, and full GDPR compliance. Fully browser-based with full white-labeling for consulting partners. Trusted by Fortune 500 enterprises, leading consulting firms, top universities, and non-profits worldwide.
API Access
Has API
API Access
Has API
Integrations
Aleph
BOSCO
Churned
CorralData
Easyflow
Ethyca
Faraday
Ikigai
Integrate.io
Integry
Integrations
Aleph
BOSCO
Churned
CorralData
Easyflow
Ethyca
Faraday
Ikigai
Integrate.io
Integry
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Qualtrics
Founded
2002
Country
United States
Website
delighted.com
Vendor Details
Company Name
Polinode
Founded
2014
Website
www.polinode.com
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
SMS Survey
Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
