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Description
Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback.
Customer feedback can be incorporated into your business strategy within minutes, not weeks.
Easily customize NPS, CSAT and CES survey templates in Delighted
- Send surveys directly to customers via email, SMS text, in app, or link URL.
- Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more
- Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports.
- Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference
Description
Digia Engage serves as an independent platform designed specifically for in-app engagement, catering to product and growth teams eager to create engagement experiences without the delays associated with app releases or engineering dependencies. Unlike conventional engagement solutions that simply attach to pre-existing app frameworks, Engage is designed as a Customer Engagement Platform (CEP) layer, featuring a lightweight SDK that operates in under 100 milliseconds and can be integrated in approximately 20 minutes. After integration, teams gain the ability to deploy and refine various engagement strategies such as nudges, in-app surveys, gamification elements like streaks and rewards, as well as campaigns triggered by specific user behaviors.
Notable features include behavior-triggered campaigns that respond to events, user states, inactivity, and milestones, alongside in-app surveys that boast response rates exceeding 30% when actively used. The platform supports gamification strategies tailored for mobile consumer engagement, incorporating elements such as streaks and retention mechanics, and allows for the easy publication of in-app videos and story sequences without necessitating a new app release. Furthermore, the self-serve management capability empowers teams to grow from a single upsell initiative to over ten active campaigns, all without the need to queue developers for assistance. This versatility positions Digia Engage as an essential tool for teams looking to enhance user interaction effectively and efficiently.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Clinicminds
EnjoyHQ
Enterpret
Front
Groove
Help Scout
Idiomatic
Ketch
KonnectzIT
Numerics
Integrations
Clinicminds
EnjoyHQ
Enterpret
Front
Groove
Help Scout
Idiomatic
Ketch
KonnectzIT
Numerics
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Qualtrics
Founded
2002
Country
United States
Website
delighted.com
Vendor Details
Company Name
Digia
Founded
2023
Website
www.digia.tech/
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
SMS Survey
Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Alternatives
Alternatives
No Alternatives
