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Average Ratings 4 Ratings

Total
ease
features
design
support

Description

Gain immediate insights from your interactions with customers, allowing you to identify the key issues that frustrate them and impact your business adversely. With just a few clicks, you can organize and analyze hundreds of thousands of customer support inquiries, tickets, and live chats. The traditional method of manually tagging tickets is often tedious and inconsistent, leading to missed critical details in customer communications, with many support tickets remaining untagged. Cx Moments AI outperforms your agents by tagging tickets more efficiently and accurately, regardless of the complexity of the categorization required. Additionally, we will retroactively apply new tags or categories to your entire history of tickets, ensuring comprehensive coverage. Cx Moments also provides automatic summaries of customer inquiries by department, enabling you to showcase specific issues relevant to each team. In just a single click, you can identify which contact drivers are on the rise and warrant immediate attention. Furthermore, this system sheds light on the areas where your agents may be facing challenges, highlighting potential training needs to enhance their performance. By leveraging these insights, your organization can significantly improve customer satisfaction and operational efficiency.

Description

Moment, formerly known as Moment House, provides an effortless platform for creators to craft unique, ticketed events that can reach their fans across the globe, termed as Moments. Your audience spans the world, so why not enchant them with a Moment? Create engaging, worldwide social experiences that go beyond mere conversations. Allow your fans to connect in a more meaningful way through voice interactions. You can also facilitate unforgettable one-on-one video chats that leave lasting impressions. Additionally, you can sell merchandise at the point of sale and during the events, enhancing the overall experience. With live modules, your events become even more captivating. You maintain complete control, with the ability to analyze, update, and export all necessary data. Enjoy the benefit of retaining 100% of your ticket sales, while we only apply a modest 10% service fee at checkout. You can easily export emails as CSV files to nurture direct relationships with your fans. Tailor the look and feel of your Moment using your own creative artwork, and access assistance from our in-house experts for any technical needs. Furthermore, you can monitor the sources of your ticket sales and collaborate with promoters, all while benefiting from built-in support for showcasing sponsor or charity logos. This comprehensive approach ensures that every aspect of your event is optimized for success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dixa Yes 
Freshdesk Yes 
Freshservice Yes 
GitLab Yes 
HubSpot Service Hub Yes 
Kayako Yes 
LiveChat Yes 
Salesforce Yes 
Slack Yes 
TeamSupport Yes 
Zendesk Yes 
Zendesk Chat Yes 
Zoho Desk Yes 

Integrations

Dixa No 
Freshdesk No 
Freshservice No 
GitLab No 
HubSpot Service Hub No 
Kayako No 
LiveChat No 
Salesforce No 
Slack No 
TeamSupport No 
Zendesk No 
Zendesk Chat No 
Zoho Desk No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cx MOMENTS

Founded

2016

Country

Ireland

Website

www.cxmoments.com

Vendor Details

Company Name

Patreon

Country

United States

Website

www.moment.co

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales Yes 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Text Mining

Boolean Queries Yes 
Document Filtering Yes 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization Yes 
Tagging Yes 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

Product Features

Live Streaming

Access Control No 
Audience Analytics No 
Audience Engagement No 
Browser-based No 
Customizable Branding No 
Encoding No 
Event Scheduling No 
Live Streaming Production No 
Moderation No 
Monetization Tools No 
Multi-Screen / Split-Screen No 
Multiple Camera Feeds No 
Multistreaming No 
Session Recording No 
Social Media Integration No 
Streaming Platform Integration No 

Virtual Event Platforms

Alerts/Notifications No 
Attendee Management No 
Customizable Branding No 
Event Management No 
File Sharing No 
Lead Capture No 
Live Audio/Video Chat No 
Live Text Chat No 
Mobile Access No 
Moderation No 
Pre-made Templates No 
Presentation Tools No 
Q&A No 
Reporting/Analytics No 
Social Media Promotion No 
Surveys/Polls No 
Virtual Booths No 
Virtual Lobby No 

Alternatives

Alternatives