Average Ratings 0 Ratings
Average Ratings 4 Ratings
Description
Gain immediate insights from your interactions with customers, allowing you to identify the key issues that frustrate them and impact your business adversely. With just a few clicks, you can organize and analyze hundreds of thousands of customer support inquiries, tickets, and live chats. The traditional method of manually tagging tickets is often tedious and inconsistent, leading to missed critical details in customer communications, with many support tickets remaining untagged. Cx Moments AI outperforms your agents by tagging tickets more efficiently and accurately, regardless of the complexity of the categorization required. Additionally, we will retroactively apply new tags or categories to your entire history of tickets, ensuring comprehensive coverage. Cx Moments also provides automatic summaries of customer inquiries by department, enabling you to showcase specific issues relevant to each team. In just a single click, you can identify which contact drivers are on the rise and warrant immediate attention. Furthermore, this system sheds light on the areas where your agents may be facing challenges, highlighting potential training needs to enhance their performance. By leveraging these insights, your organization can significantly improve customer satisfaction and operational efficiency.
Description
Moment, formerly known as Moment House, provides an effortless platform for creators to craft unique, ticketed events that can reach their fans across the globe, termed as Moments. Your audience spans the world, so why not enchant them with a Moment? Create engaging, worldwide social experiences that go beyond mere conversations. Allow your fans to connect in a more meaningful way through voice interactions. You can also facilitate unforgettable one-on-one video chats that leave lasting impressions. Additionally, you can sell merchandise at the point of sale and during the events, enhancing the overall experience. With live modules, your events become even more captivating. You maintain complete control, with the ability to analyze, update, and export all necessary data. Enjoy the benefit of retaining 100% of your ticket sales, while we only apply a modest 10% service fee at checkout. You can easily export emails as CSV files to nurture direct relationships with your fans. Tailor the look and feel of your Moment using your own creative artwork, and access assistance from our in-house experts for any technical needs. Furthermore, you can monitor the sources of your ticket sales and collaborate with promoters, all while benefiting from built-in support for showcasing sponsor or charity logos. This comprehensive approach ensures that every aspect of your event is optimized for success.
API Access
Has API
No
API Access
Has API
No
Integrations
Dixa
Yes
Freshdesk
Yes
Freshservice
Yes
GitLab
Yes
HubSpot Service Hub
Yes
Kayako
Yes
LiveChat
Yes
Salesforce
Yes
Slack
Yes
TeamSupport
Yes
Integrations
Dixa
No
Freshdesk
No
Freshservice
No
GitLab
No
HubSpot Service Hub
No
Kayako
No
LiveChat
No
Salesforce
No
Slack
No
TeamSupport
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Cx MOMENTS
Founded
2016
Country
Ireland
Website
www.cxmoments.com
Vendor Details
Company Name
Patreon
Country
United States
Website
www.moment.co
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
No
For Sales
Yes
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Text Mining
Boolean Queries
Yes
Document Filtering
Yes
Graphical Data Presentation
Yes
Language Detection
Yes
Predictive Modeling
Yes
Sentiment Analysis
Yes
Summarization
Yes
Tagging
Yes
Taxonomy Classification
Yes
Text Analysis
Yes
Topic Clustering
Yes
Product Features
Live Streaming
Access Control
No
Audience Analytics
No
Audience Engagement
No
Browser-based
No
Customizable Branding
No
Encoding
No
Event Scheduling
No
Live Streaming Production
No
Moderation
No
Monetization Tools
No
Multi-Screen / Split-Screen
No
Multiple Camera Feeds
No
Multistreaming
No
Session Recording
No
Social Media Integration
No
Streaming Platform Integration
No
Virtual Event Platforms
Alerts/Notifications
No
Attendee Management
No
Customizable Branding
No
Event Management
No
File Sharing
No
Lead Capture
No
Live Audio/Video Chat
No
Live Text Chat
No
Mobile Access
No
Moderation
No
Pre-made Templates
No
Presentation Tools
No
Q&A
No
Reporting/Analytics
No
Social Media Promotion
No
Surveys/Polls
No
Virtual Booths
No
Virtual Lobby
No