Mandolin Description
Mandolin is a digital platform that connects artists, venues, fans, and promoters through live music. We are on a mission to redefine live entertainment. We have the passion and the music, and the digital know-how to bring live entertainment back to the stage. We push the boundaries in livestream technology by giving artists powerful tools to create and share content, as well as better understanding how fans interact with it. Our livestream platform gives fans a front row seat and preserves the integrity and performance of artists. We believe music has the power of moving, to inspire, and to bring people together as friends and fans. Mandolin is made to bring you closer than ever. We help artists and venues succeed through the music they create.
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Mandolin User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Serious technical issues Date: Dec 19 2022
Summary: See above statement. There is not much more that I can say about the platform. If Mandolin fixes the audio/video sync issues, I would reconsider being a customer again.
Positive: The availability during the pandemic and the quality of the performers. It was a great concept but the platform has not been able to overcome technical issues.
Negative: There are major issues with the synchronization between the video and audio in nearly every concert that I have viewed. After subscribing to nearly 150 performances since the start of the pandemic, I’m giving up on the platform. It was better than nothing during the pandemic but now there are alternative platforms that provide good quality livestreams.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Terrible connectivity. Terrible customer service. Refused refund. Date: Dec 12 2022
Summary: Terrible terrible. Terrible. Terrible customer service. Terrible streaming. Poor connectivity. They acknowledged their own for conductivity but refused to offer a refund and instead only offered credit. I would never use them again so credit is not acceptable.
Positive: Nothing. The streaming service was terrible. Customer service was terrible. They refused a refund even though they acknowledge connectivity was a serious issue throughout the show.
Negative: Just watch John McCutcheon show tonight. Connectivity from there and was horrible. They admitted it multiple times. Everybody had a difficult time. Show is stopped on at least 10 occasions. Screen said show not available, on standby with comments in the chat section that they were working on it and would get it up and running again when they fix their connectivity problems. Went on for over 45 minutes. Contacted customer service for refund. They outright refused despite documentation provided, and their obvious acknowledgment of the connectivity issues. They said I could watch the recording later. This was not the point. I paid for a live show. If I wanted a recording, I could listen on Spotify. Very upset, will never use this streaming service again. Beware.
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