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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Bitium
Bold BI
Easyflow
Freshsuccess
Gmail
Groove
IFS
Intercom
LiveAgent
Microsoft Outlook
Mojo Helpdesk
Pandium
ProjectManager
Salesforce
Shopify
Stackreaction
TeamSupport
Trelica
Truto
Zapier

Integrations

Bitium
Bold BI
Easyflow
Freshsuccess
Gmail
Groove
IFS
Intercom
LiveAgent
Microsoft Outlook
Mojo Helpdesk
Pandium
ProjectManager
Salesforce
Shopify
Stackreaction
TeamSupport
Trelica
Truto
Zapier

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$39.00/month
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

IFS

Founded

1994

Country

United Kingdom

Website

www.ifs.com/us/solutions/service-management/customer-engagement/

Vendor Details

Company Name

Nicereply

Founded

2011

Country

Slovakia

Website

nicereply.com

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

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