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Description
Every piece of information within CustomerSure is designed to be actionable. You can identify urgent concerns instantly, engage with customers directly, and disseminate feedback among teams to enhance their performance. CustomerSure enables you to design customer feedback surveys that delve deep into the challenges your brand is facing, extracting essential insights from your customers and allowing you to prioritize what truly matters. Our reporting features simplify the process of demonstrating the effectiveness of your customer feedback initiatives. You can monitor trends in important metrics such as NPS, CSAT, and Customer Effort, while also being able to segment your data for comparisons among departments, regions, locations, or even individual performances. Founded and managed by experts in customer feedback, CustomerSure is backed by licensed NPS consultants, and our software is developed from extensive experience in executing customer experience projects across various industries. This depth of knowledge ensures that you have the tools necessary to truly understand and improve customer satisfaction.
Description
The Voice of Customer engine that fuels action across the entire organization. Designed specifically for customer experience leaders who prioritize tangible results over mere survey data. It serves as an early warning system, allowing timely interventions before issues escalate. Leverage insights to eliminate uncertainty regarding which cases, customers, and themes require focus. Proactively identify emerging trends to mitigate potential problems. Move away from merely tracking past performance indicators. Transition from anecdotal evidence to solid proof. Gather feedback from your entire customer base, not just those who participated in surveys. Generate comprehensive executive and cross-functional reports that enable data-driven prioritization. Maintain a continuous VoC approach rather than relying solely on quarterly assessments, utilizing various channels. Benefit from automatic theme identification and impact analysis. Convert qualitative feedback into quantitative metrics that demonstrate real value. Recognize consistent successes as well as areas needing enhancement. Strategically allocate resources, refine operations, and provide support to colleagues with robust data. Minimize the time spent on reporting, allowing you to concentrate on customer needs while building a culture of responsiveness. This comprehensive approach enhances overall customer satisfaction and loyalty.
API Access
Has API
API Access
Has API
Pricing Details
$259.47 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CustomerSure
Country
United Kingdom
Website
www.customersure.com
Vendor Details
Company Name
Frame AI
Founded
2016
Country
United States
Website
frame.ai/
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback