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Description
Typically, conventional satisfaction surveys garner a response rate of only 3% to 5% from customers. However, our users generally experience a much higher engagement, with response rates ranging from 40% to 60%. This impressive performance can be attributed to our strategic follow-up methods and a survey design that is both highly efficient and user-friendly. We take care of the optimization process for you, ensuring that gathering feedback is seamless. Additionally, our automatically generated reports allow you to explore your data thoroughly. You can analyze customer satisfaction based on various factors, such as the products they purchased, the timing of their first purchase (like during the holiday season or Black Friday), the total number of orders they’ve made, and their geographical location. The Net Promoter Score, a key indicator of customer loyalty introduced in the Harvard Business Review in 2003, has gained traction and is now utilized by over two-thirds of Fortune 1000 companies. By simply uploading your customer emails or setting up automated survey schedules, you can track the NPS of different customer segments over time. Furthermore, leverage your insights by integrating with over 1,000 applications available on Customer.guru, expanding the possibilities for customer engagement and satisfaction analysis. This comprehensive approach to feedback not only enhances customer relationships but also drives business growth.
Description
Nest Forms is an app- and web-based form builder that allows users to track, create, and manage mobile forms, surveys and simple polls. It can be used under a dedicated account. Access your forms online, on your iPhone, iPad, or native Android device. Nest Forms is a mobile application form builder that allows you to create and design customer sales orders, surveys or inspection forms. It also has an easy-to-use mobile survey app that makes it easy to create questionnaires, surveys, and other forms. This will allow you to quickly build mobile forms that can easily be filled out from your mobile phone, tablet, or computer. There are thousands of Nest Forms users who have discovered how easy it is to use the app builder to capture form data, mobile surveys, and field marketing survey information. You can also check out our FAQ for other questions or visit our Help section to find answers.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Dropbox
No
Easyflow
Yes
Google Docs
No
Google Drive
No
Integry
Yes
Microsoft Excel
No
Microsoft OneDrive
No
Microsoft SharePoint
No
Wufoo
Yes
Zapier
Yes
Integrations
Dropbox
Yes
Easyflow
No
Google Docs
Yes
Google Drive
Yes
Integry
No
Microsoft Excel
Yes
Microsoft OneDrive
Yes
Microsoft SharePoint
Yes
Wufoo
No
Zapier
No
Pricing Details
$10.00/month
Free Trial
No
Free Version
Yes
Pricing Details
€11.95/month
Standard: €11.95 / month
Advanced €42.95 / month
Premium €143.95 / month
Advanced €42.95 / month
Premium €143.95 / month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Customer.guru
Founded
2016
Country
Czech Republic
Website
customer.guru
Vendor Details
Company Name
Nest Forms
Country
Ireland
Website
www.nestforms.com
Product Features
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Inspection
Appointment Management
No
Customer Database
No
Dispatch Management
No
Equipment Tracking
No
Photos In Reports
No
Print on Site
No
Report Templates
No
Speech Recognition
No
Subcontractor Management
No
Maintenance Management
Asset Tracking
No
Billing & Invoicing
No
Calibration Management
No
Dispatch Management
No
Inventory Control
No
Inventory Management
No
Key & Lock Management
No
Mobile Access
No
Planning Calendar
No
Predictive Maintenance
No
Preventive Maintenance
No
Purchasing
No
Scheduling
No
Service History Tracking
No
Technician Management
No
Work Order Management
No
Survey
Custom Survey URLs
No
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
No
Site Intercept Survey
No
Skip Logic
Yes
Supports Audio / Images / Video
Yes
