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Description
Connex One Customer Engagement Platform allows for inbound and external interactions via a secure, cloud-based, multichannel engine. This feature-rich platform combines everything from AI and Automation with Workforce Optimization, consolidating the customer journey in one place. Our clients experience significant improvements in customer satisfaction, lower costs per interaction, and are able efficiently meet demanding SLAs with enhanced visibility and insightful reporting. Connex One is built to grow, not only in terms of agent numbers but also on a global level. No matter where you are located, our systems will support you no matter how many users you have. The positive ripple effect of Omnichannel onboarding will be felt throughout your company. It will transform the way you do business every day and improve your bottom line.
Description
Innso operates with the flexibility of building blocks, allowing you to construct and tailor the platform to enhance omnichannel customer service and fulfill your specific business requirements. Delivering an exceptional experience is crucial for our users, as it empowers employees while fostering genuine customer-centric relationships. Our technology is collaboratively developed with customer experience (CX) specialists to cater to the needs of both agents and managers. By utilizing our solutions, you can enhance both customer and employee experiences through a modular omnichannel platform that creates a cohesive and integrated agent desktop. You can monitor both open and closed customer interactions and requests in real-time, gaining a holistic view of all essential performance metrics. Furthermore, this enables your operational managers to customize the platform whenever necessary. With one unified dashboard that consolidates all data, you will have an insightful overview of your operations and can make informed decisions to drive success. This adaptability ensures that your team can respond effectively to changing demands and customer expectations.
API Access
Has API
API Access
Has API
Integrations
LeadByte
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Connex One
Country
United Kingdom
Website
www.connexone.io
Vendor Details
Company Name
Innso
Country
France
Website
innso.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management