Average Ratings 19 Ratings

Total
ease
features
design
support

Average Ratings 3 Ratings

Total
ease
features
design
support

Description

ConnectWise Control (formerly ConnectWise Control) is a remote-support solution for Managed Service Providers, Value Added Resells, internal IT teams and managed security providers. ConnectWise ScreenConnect is a fast, reliable, secure and easy-to-use remote support solution that helps businesses resolve customer issues faster, from anywhere. The platform offers remote support, remote meeting, remote access and customization. It also integrates with leading business software. Raising the bar on remote support will reduce downtime for customers. Give technicians the ability for superior service by providing reliable, direct connections that allow them to access desktops and mobile devices when needed. Remote desktop and mobile support solutions that are flexible, fast, and secure for every industry. Not sure which version to choose? We'll help you choose the right version for your needs. No credit card needed for the 14-day free trial.

Description

Remote computer access is simple and secure for individuals and teams. You can now access all your business data and applications from anywhere, anytime, on any device. Features: * Broad Device Support – Remote access to your Mac or Windows computer You can access it from any Mac, Windows or iOS device. * Simple to set up - Simply sign up and install your devices. To go! * Simple to use - The intuitive gestures and menu interface deliver a native experience. Application experience, including support for multiple display devices. * High Performance - Patented streaming technology - including 3D Graphics, HD video and synchronized sound - create an engaging user experience Experience. * Connect from anywhere – Intelligent optimization techniques Even when connections are made over 3G with lower bandwidth, reliable connections can still be made 4G connections * Secure connections - Support for SSL/AES256 bit encryption You can rest assured that your sessions will be safe.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CyberFOX Password Manager Yes 
Datto RMM Yes 
Freshdesk Yes 
NinjaOne Yes 
Acronis Cyber Protect Yes 
Active Directory No 
AuthPoint Yes 
ConnectWise Automate Yes 
ConnectWise PSA Yes 
CyberQP Yes 
ITBoost Yes 
Indent No 
MSPStuff Switchboard Yes 
OpenText Core MDR Yes 
Slaask Yes 
Splashtop Autonomous Endpoint Management No 
SuperOps No 
Syncro Yes 
ThreatLocker Yes 
Zendesk Yes 

Integrations

CyberFOX Password Manager Yes 
Datto RMM Yes 
Freshdesk Yes 
NinjaOne Yes 
Acronis Cyber Protect No 
Active Directory Yes 
AuthPoint No 
ConnectWise Automate No 
ConnectWise PSA No 
CyberQP No 
ITBoost No 
Indent Yes 
MSPStuff Switchboard No 
OpenText Core MDR No 
Slaask No 
Splashtop Autonomous Endpoint Management Yes 
SuperOps Yes 
Syncro No 
ThreatLocker No 
Zendesk No 

Pricing Details

$27 per month
Free - $0
One - $27 per month, single tech license
Standard - $42 per month per concurrent tech
Premium - $52 per month per concurrent tech
Free Trial Yes 
Free Version Yes 

Pricing Details

$60.00/year/user
$60/year for Remote Access Solo. One user can access up to 2 computers.
$99/year per user for Remote Access Pro. Access up to 10 computers. Purchase more licenses for larger teams or more computers.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ConnectWise

Founded

1982

Country

United States

Website

screenconnect.connectwise.com/

Vendor Details

Company Name

Splashtop

Founded

2006

Country

United States

Website

www.splashtop.com/products/remote-access

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management No 

Meeting

Action Item Tracking No 
Agenda Management No 
Attendee Management Yes 
Board Meetings Yes 
Committee Meetings Yes 
Internal Meetings Yes 
Invitation Management Yes 
Legislative Meetings Yes 
Materials Management No 
Meeting Feedback No 
Meeting Preparation Tools No 
Meeting Room Booking No 
Minutes Management No 
Post-Meeting Tools Yes 
Scheduling No 
Travel Management No 
Voting Management No 

MSP

Backup Management No 
Billing & Invoicing Yes 
CRM No 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Remote Desktop

Chat Yes 
Cross-Platform Access No 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print Yes 
Remote Wake No 
User Management No 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat No 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Remote Work

Collaboration Yes 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat No 
Meeting Management Yes 
Project Management No 
Remote Access Yes 
Remote Support Yes 
Screen Sharing No 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat Yes 
Web Conferencing Yes 

Video Conferencing

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting No 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard No 

Web Conferencing

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting No 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard No 

Product Features

File Sharing

Audit Trail Yes 
Chat / Messaging Yes 
Collaboration Yes 
Document Management No 
Drag & Drop Yes 
Electronic Signature No 
Encryption No 
File Synchronization No 
Search No 
User Management Yes 
Version Control No 
Workflow Management No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access Yes 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

Remote Desktop

Chat Yes 
Cross-Platform Access Yes 
File Transfer Yes 
Group View Yes 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print Yes 
Remote Wake Yes 
User Management Yes 

Alternatives

Alternatives