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Description
The intelligence platform designed to harness the potential of hotel and guest data delivers impactful insights. Enhance each guest's experience by recognizing their relationship both online and at the property. Our unique guest scoring system uncovers the true identity behind each booking and assesses their worth to the hotel. The Concilio Insight Engine™ provides actionable insights that empower you to engage and market to guests, whether individually or in groups. Tailored for contemporary hoteliers, you can interact with your data in any preferred manner. Seamlessly navigate through user-friendly dashboards to reveal guest personas and segments. Integrate reservation and guest data from various hotel systems into a unified, comprehensive stream. Enrich your guest profiles with further insights derived from our proprietary classification and segmentation methodologies. You can explore and manipulate your enriched data through a visually appealing, intuitive interface. With this platform, you can ensure that every guest feels valued and understood, creating a memorable experience that encourages loyalty.
Description
IntuitiveStay is a guest feedback and staff wellbeing platform built for independent hospitality businesses including hotels, restaurants, cafes, bars, pubs, B&Bs and Airbnb hosts.
The platform solves two problems operators face daily: finding out about bad guest experiences only after a public review is posted, and losing staff before understanding why.
GUEST FEEDBACK AND REPUTATION MANAGEMENT
Guests scan a property QR code to leave private feedback in under 60 seconds. Low scores trigger instant red alert emails so operators can recover the situation before it reaches Google or TripAdvisor. High scores prompt guests toward public reviews automatically. All feedback feeds into the Guest Connection Score™ (GCS), a four-pillar emotional intelligence metric built around Resilience, Empathy, Anticipation and Recognition.
STAFF WELLBEING AND RETENTION
SpeakEasy sends monthly anonymous surveys to hospitality teams and measures sentiment across six areas: pressure, recognition, psychological safety, wellbeing, culture and growth. Scores are shown only at team level and only once five or more responses are collected. Flight risk detection identifies declining areas before they become resignations.
DASHBOARD AND ANALYTICS
Operators access real-time GCS scores, AI Daily Summary, Guest Voice Cloud, Pillar Trends, City Leaderboard and Red Alert Analytics from a single dashboard. HomeHost users can track private scores against their live Airbnb public rating and monitor Superhost status in real time.
SERVICE SIGNATURE
Hospitality staff can earn a verified emotional intelligence credential built from genuine guest nominations. Credentials are portable and belong to the staff member permanently.
PRICING
Free plan available. Paid plans start at £27.99
API Access
Has API
API Access
Has API
Integrations
Cloudbeds
Guesty
Hostfully
Hostway
Lightspeed Restaurant
Lodgify
Mews
OwnerRez
RotaCloud
Zapier
Integrations
Cloudbeds
Guesty
Hostfully
Hostway
Lightspeed Restaurant
Lodgify
Mews
OwnerRez
RotaCloud
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$31.99
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Concilio Labs
Founded
2013
Country
United States
Website
www.conciliolabs.com
Vendor Details
Company Name
IntuitiveStay
Founded
2026
Country
United Kingdom
Website
www.intuitivestay.com
Product Features
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
