Average Ratings 1 Rating
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Description
Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.
Description
Attract more clients and enhance support interactions through live video chat, screen sharing, and user monitoring, all seamlessly incorporated into your website. This tool provides valuable insights into your customers' purchasing journeys. You will receive alerts when customers access pages of significant value, allowing you to engage in live video chats at any moment. Additionally, you can gain an understanding of how users discovered your site, ensuring that their buying experience is personalized right from their initial click. ServiceBell collaborates with Intercom to facilitate engaging interactions via video chat and screen sharing. It also syncs with Calendly, making it simple for your customers to arrange calls with your team. Furthermore, ServiceBell partners with Clearbit Reveal to notify you when high-potential leads visit your site. Don't miss the chance to request a demo today and discover how ServiceBell can empower businesses of all sizes to foster stronger connections with their customers. Notably, ServiceBell is compatible with any website, no matter the framework or programming language used. This versatility ensures that businesses can leverage its capabilities to enhance customer engagement effectively.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Salesforce
Yes
Shopify
Yes
WordPress
Yes
Zapier
Yes
Zendesk
Yes
Clearbit
No
GoTo Meeting
Yes
Google Analytics
Yes
LINE
Yes
Microsoft Azure
No
Integrations
Salesforce
Yes
Shopify
Yes
WordPress
Yes
Zapier
Yes
Zendesk
Yes
Clearbit
Yes
GoTo Meeting
No
Google Analytics
No
LINE
No
Microsoft Azure
Yes
Pricing Details
$31.00
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based
AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually
Ticketing & Messaging: starting at $47/agent/month, billed annually
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based
AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually
Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Trial
Yes
Free Version
No
Pricing Details
$500 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Comm100 Network Corporation
Founded
2009
Country
Canada
Website
www.comm100.com
Vendor Details
Company Name
ServiceBell
Founded
2005
Country
India
Website
www.servicebell.com
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
No
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
No
Prediction
No
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Remote Support
Diagnostic Tools
No
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No