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ease
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design
support

Average Ratings 0 Ratings

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Description

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.

Description

HelperHat, an AI-powered software for customer service, is designed to help businesses provide affordable and reliable support from their websites. Installing HelperHat onto your website allows your business to provide 24/7 AI-powered support. This ensures that customer inquiries will be handled efficiently, quickly and accurately. HelperHat is available on iOS, Android and the Web. It makes it easy to manage support across all platforms. Key Features AI-Powered Live chat: Use advanced AI technology to deliver instant, accurate responses based on content directly from your website or uploaded files. Easy Integration: Compatible for 99.99% websites, including WordPress. Shopify. Wix. and Squarespace. Add a small piece of code to start. Real-Time Notifications : Receive instant emails and push notifications whenever a customer asks for a live agent. Customizable interface: Match the chat bubble colors to your branding.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Shopify Yes 
WordPress Yes 
Drupal Yes 
GoTo Meeting Yes 
Google Analytics Yes 
Instagram Yes 
Jiva Yes 
Joomla! Yes 
LINE Yes 
Magento Yes 
OnPrintShop Yes 
Rambox Yes 
Salesforce Yes 
Squarespace No 
WeChat Yes 
Wix No 
Wufoo Yes 
X (Twitter) Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Shopify Yes 
WordPress Yes 
Drupal No 
GoTo Meeting No 
Google Analytics No 
Instagram No 
Jiva No 
Joomla! No 
LINE No 
Magento No 
OnPrintShop No 
Rambox No 
Salesforce No 
Squarespace Yes 
WeChat No 
Wix Yes 
Wufoo No 
X (Twitter) No 
Zapier No 
Zendesk No 

Pricing Details

$31.00
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based

AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually

Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Trial Yes 
Free Version No 

Pricing Details

$20
All our prices are listed in USD

1000 AI Messages Included: Automate your customer support responses.

After 1000 AI Messages: Pay only $5 for every additional 100 AI messages.

Unlimited Live-Agent Messages: Talk to your customers without any worries.

Unlimited Team Members: Grow your team with no "per-seat" fees.

Unlimited Customer Inquiries: Handle unlimited customer support inquiries.

Unlimited Supporting Files: Upload unlimited supporting files for AI learning.

Automated Web Sync: All webpages are automatically synced for AI learning.

AI Analytics: Granular analytics collected from every message & conversation.

Spam Detection: AI automatically flags spam conversations or customers.

Files & Images: Multimodal AI can understand various files and images.

Conversation History: All customers' conversations are automatically saved.

Conversation Categorization: AI automatically categorizes conversations.

CSAT Scores: Customers can rate messages or conversations anonymously.

Instant Notifications: Get instant email alerts and push notifications.

Cross-Platform Support: Manage your account from the Web, iOS and Android.

Accessibility: Works with screen readers and accessibility tools across devices.

High Security: SSL encryption, secure servers, and firewalls keep data safe.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Comm100 Network Corporation

Founded

2009

Country

Canada

Website

www.comm100.com

Vendor Details

Company Name

Nunuworks Inc.

Founded

2020

Country

Canada

Website

helperhat.com

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Remote Support

Diagnostic Tools No 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration No 

Live Chat

Canned Responses No 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

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