Comm100 Reviews

Comm100

4.0 out of 5 stars

Average Ratings 1 Rating

Total 4 out of 5 stars
ease 5 out of 5 stars
features 4 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

Write a Review

Description

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.

Description

GeoComm provides a unique suite of integrated solutions for managing 9-1-1 GIS data that enhances the effectiveness of GIS in both call routing and visualization, thereby alleviating the challenges faced in emergency call centers. Their tools facilitate collaboration among GIS organizations by allowing users to edit, verify, merge, analyze, and communicate with various contributors while automating the packaging and distribution of GIS data for 9-1-1 systems throughout entire regions or states. As the sole provider of a platform dedicated to improving public safety GIS productivity and reporting, GeoComm ensures a high level of confidence in outcomes, evidenced by its service to 13 state-level GIS clients and over 1,500 jurisdictions across the nation. This empowers GIS professionals from small to large jurisdictions to consistently generate and uphold superior quality GIS data, ultimately contributing to more effective emergency response operations. With GeoComm's solutions, the overall reliability and efficiency of public safety communications are significantly enhanced.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Carbyne No 
Drupal Yes 
Facebook Yes 
First Due No 
GoTo Meeting Yes 
Google Analytics Yes 
Instagram Yes 
Jiva Yes 
Joomla! Yes 
LINE Yes 
Magento Yes 
Phone.com Yes 
Salesforce Yes 
Shopify Yes 
Telegram Yes 
WeChat Yes 
WordPress Yes 
Wufoo Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Carbyne Yes 
Drupal No 
Facebook No 
First Due Yes 
GoTo Meeting No 
Google Analytics No 
Instagram No 
Jiva No 
Joomla! No 
LINE No 
Magento No 
Phone.com No 
Salesforce No 
Shopify No 
Telegram No 
WeChat No 
WordPress No 
Wufoo No 
Zapier No 
Zendesk No 

Pricing Details

$31.00
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based

AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually

Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Comm100 Network Corporation

Founded

2009

Country

Canada

Website

www.comm100.com

Vendor Details

Company Name

GeoComm

Founded

1995

Country

United States

Website

geo-comm.com/gis-data-management/

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Remote Support

Diagnostic Tools No 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

GIS

3D Imagery No 
Census Data Integration No 
Color Coding Yes 
Geocoding No 
Image Exporting No 
Image Management No 
Internet Mapping Yes 
Interoperability No 
Labeling No 
Map Creation Yes 
Map Sharing Yes 
Near-Matching No 
Reverse Geocoding No 
Spatial Analysis No 

Law Enforcement

Case Management No 
Certification Management Yes 
Court Management No 
Court Management Integration Yes 
Crime Scene Management No 
Criminal Database No 
Dispatching No 
Evidence Management No 
Field Reporting No 
Incident Mapping Yes 
Internal Affairs Administration No 
Investigation Management No 
Scheduling No 

Alternatives

PHP Live! Reviews

PHP Live!

PHP Live LLC
5.0 out of 5 stars

Alternatives

Rave Aware Reviews

Rave Aware

Rave Mobile Safety
PoliSys Reviews

PoliSys

Enforsys
Ada Reviews

Ada

Ada.cx
CAD-to-CAD Reviews

CAD-to-CAD

CentralSquare Technologies
EIS/RMS-2 Reviews

EIS/RMS-2

Executive Information Services
LogMeIn Rescue Reviews

LogMeIn Rescue

GoTo
4.7 out of 5 stars