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Description

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.

Description

Comm'ant serves as a comprehensive BPM and QHSE management solution available in SaaS, Cloud, or On-Prem configurations. The Comm'ant Process & Forms module facilitates seamless integrated process management, quality assurance, and ongoing improvements through methodologies like PDCA and DMAIC. By enhancing collaboration, Comm'ant ensures better outcomes across people, processes, and performance. Notable features include: 1. Structuring of process chains, modeling, input/output mapping, and thorough process documentation. 2. Mapping of process controls across various domains such as IT, HR, key performance indicators, standards, risk management, and knowledge management. 3. Secure access options including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and synchronization with Microsoft Azure Active Directory. 4. A personalized dashboard for users, offering relevant personal and job-related information through MyComm'ant. 5. Support for multiple languages and automatic translation capabilities powered by deepl.com. 6. Flexibility in management as it accommodates both single company systems and corporate multi-site management frameworks. 7. Tools for registration and case management that incorporate workflows, actions, notifications, reporting, and dashboards, all designed as no-code applications to enhance usability and accessibility. Overall, Comm'ant empowers organizations to streamline their operations and foster a culture of continuous improvement.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Drupal Yes 
Facebook Yes 
GoTo Meeting Yes 
Google Analytics Yes 
Instagram Yes 
Jiva Yes 
LINE Yes 
Magento Yes 
OnPrintShop Yes 
Phone.com Yes 
Rambox Yes 
Salesforce Yes 
Shopify Yes 
Telegram Yes 
WeChat Yes 
WhatsApp Yes 
WordPress Yes 
Wufoo Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Drupal No 
Facebook No 
GoTo Meeting No 
Google Analytics No 
Instagram No 
Jiva No 
LINE No 
Magento No 
OnPrintShop No 
Phone.com No 
Rambox No 
Salesforce No 
Shopify No 
Telegram No 
WeChat No 
WhatsApp No 
WordPress No 
Wufoo No 
Zapier No 
Zendesk No 

Pricing Details

$31.00
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based

AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually

Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Trial Yes 
Free Version No 

Pricing Details

€210 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Comm100 Network Corporation

Founded

2009

Country

Canada

Website

www.comm100.com

Vendor Details

Company Name

Comm'ant Nederland BV

Founded

1997

Country

Netherlands

Website

www.commant.com

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Remote Support

Diagnostic Tools No 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Forms Automation

Approval Process Control No 
Archiving & Retention No 
Collaboration No 
Document Indexing No 
Drag & Drop No 
Full Text Search No 
Remote Document Access No 
Rules-Based Workflow No 
Text Editing No 
Version Control No 

Workflow Management

Access Controls/Permissions No 
Approval Process Control No 
Business Process Automation No 
Calendar Management No 
Compliance Tracking No 
Configurable Workflow No 
Customizable Dashboard No 
Document Management No 
Forms Management No 
Graphical Workflow Editor No 
Mobile Access No 
No-Code No 
Task Management No 
Third Party Integrations No 
Workflow Configuration No 

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