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Average Ratings 1 Rating
Description
                    ComAround Knowledge is a KCS-v5 certified knowledge management and self service software that captures and structures knowledge and then shares it throughout the support flow. ComAround Knowledge, a trusted knowledge management specialist and self-service software developer, transforms the way organizations provide support to increase productivity, reduce costs, improve customer satisfaction and increase revenue streams.
                
            
        
            Description
                    Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
                Integrations
            
                
    Salesforce Service Cloud
            
            
        
        
    
        
        
            
                
    Zendesk
            
            
        
        
    
        
        
            
                
    Amazon Connect
            
            
        
        
    
        
        
            
                
    Dropbox
            
            
        
        
    
        
        
            
                
    Five9
            
            
        
        
    
        
        
            
                
    Genesys Cloud CX
            
            
        
        
    
        
        
            
                
    Google Chrome
            
            
        
        
    
        
        
            
                
    Google Drive
            
            
        
        
    
        
        
            
                
    Kindly
            
            
        
        
    
        
        
            
                
    Kustomer
            
            
        
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
            Integrations
            
                
    Salesforce Service Cloud
            
            
        
        
    
        
        
            
                
    Zendesk
            
            
        
        
    
        
        
            
                
    Amazon Connect
            
            
        
        
    
        
        
            
                
    Dropbox
            
            
        
        
    
        
        
            
                
    Five9
            
            
        
        
    
        
        
            
                
    Genesys Cloud CX
            
            
        
        
    
        
        
            
                
    Google Chrome
            
            
        
        
    
        
        
            
                
    Google Drive
            
            
        
        
    
        
        
            
                
    Kindly
            
            
        
        
    
        
        
            
                
    Kustomer
            
            
        
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
            Pricing Details
        $30.00/month/user
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Details
        $30/mo
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
                iPad App
            
            
        
        
    
        
        
            
                Android App
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
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                Linux
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
                Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
                iPad App
            
            
        
        
    
        
        
            
                Android App
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Vendor Details
Company Name
ComAround
Founded
1999
Country
Sweden
Website
www.comaround.com
Vendor Details
Company Name
Shelf.io
Founded
2015
Country
United States
Website
www.shelf.io
Product Features
Knowledge Management
                                        Artificial Intelligence (AI)
                                        
                                    
                                    
                                    
                                        Cataloging / Categorization
                                        
                                    
                                    
                                    
                                        Collaboration
                                        
                                    
                                    
                                    
                                        Content Management
                                        
                                    
                                    
                                    
                                        Decision Tree
                                        
                                    
                                    
                                    
                                        Discussion Boards
                                        
                                    
                                    
                                    
                                        Full Text Search
                                        
                                    
                                    
                                    
                                        Knowledge Base Management
                                        
                                    
                                    
                                    
                                        Self Service Portal
                                        
                                    
                            
                        Product Features
Enterprise Content Management (ECM)
                                        Archiving & Retention
                                        
                                    
                                    
                                    
                                        Collaboration Tools
                                        
                                    
                                    
                                    
                                        Content Lifecycle Management
                                        
                                    
                                    
                                    
                                        Digital Asset Management
                                        
                                    
                                    
                                    
                                        Document Management
                                        
                                    
                                    
                                    
                                        Electronic Signature
                                        
                                    
                                    
                                    
                                        Information Governance
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Search
                                        
                                    
                                    
                                    
                                        Version Control
                                        
                                    
                                    
                                    
                                        Workflow Management
                                        
                                    
                            
                        Enterprise Search
                                        AI / Machine Learning
                                        
                                    
                                    
                                    
                                        Faceted Search / Filtering
                                        
                                    
                                    
                                    
                                        Full Text Search
                                        
                                    
                                    
                                    
                                        Fuzzy Search
                                        
                                    
                                    
                                    
                                        Indexing
                                        
                                    
                                    
                                    
                                        Text Analytics
                                        
                                    
                                    
                                    
                                        eDiscovery
                                        
                                    
                            
                        Knowledge Management
                                        Artificial Intelligence (AI)
                                        
                                    
                                    
                                    
                                        Cataloging / Categorization
                                        
                                    
                                    
                                    
                                        Collaboration
                                        
                                    
                                    
                                    
                                        Content Management
                                        
                                    
                                    
                                    
                                        Decision Tree
                                        
                                    
                                    
                                    
                                        Discussion Boards
                                        
                                    
                                    
                                    
                                        Full Text Search
                                        
                                    
                                    
                                    
                                        Knowledge Base Management
                                        
                                    
                                    
                                    
                                        Self Service Portal