Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Is your organization fully leveraging its collective knowledge? Many organizations possess a wealth of Collective Intelligence, yet it often remains underutilized. Ensure that your content is accessible to employees within the proper context. Instead of relying solely on internet searches, employees can benefit from relevant internal content presented to them. With Collokia Context, users can maintain their habitual external searching while being provided with pertinent internal resources. Collokia agents seamlessly integrate with the existing tools used by your knowledge workers, acting as a co-pilot that connects them to the necessary information, resources, or individuals when assistance is required. Our solutions can be effortlessly integrated into your current knowledge management systems, authentication processes, or any other enterprise solutions in place within your organization. Collaboration plays a vital role in fostering creativity and enhancing productivity; however, identifying potential collaborators who share similar interests can be a challenge. By utilizing advanced analytics and connection tools, organizations can facilitate more effective collaboration among employees who are engaged in the same topics of interest.
Description
A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Chrome
Yes
Ameyo by Exotel
No
Freshchat
No
Freshdesk
No
Genesys Cloud CX
No
Microsoft Edge
Yes
Microsoft SharePoint
Yes
Mozilla Firefox
Yes
Salesforce
No
Zendesk
No
Integrations
Google Chrome
Yes
Ameyo by Exotel
Yes
Freshchat
Yes
Freshdesk
Yes
Genesys Cloud CX
Yes
Microsoft Edge
No
Microsoft SharePoint
No
Mozilla Firefox
No
Salesforce
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Collokia
Founded
2014
Country
United States
Website
www.collokia.com
Vendor Details
Company Name
Knowmax
Founded
2017
Country
India
Website
www.knowmax.ai
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes