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Description

Higher conversions Interactive chats are more likely for customers to interact with your website. Delight Customers Use interactive question templates, gifs, and native language to delight your customers. You are always available 24x7 Even if all your sales reps are on vacation or asleep, you can still collect leads. Don't let your business go to sleep. Purchases at a Discount Engage each visitor to make every dollar of your advertising dollars count. Bot does not require human interaction.

Description

InTheChat is a comprehensive digital marketing customer service solution designed for large enterprises. Renowned brands like JPMorgan Chase, Mayo Clinic, and Universal Studios Florida rely on InTheChat to facilitate seamless communication with their customers through various channels, including SMS, social media, live chat, email, instant messaging, and chatbots. Additionally, the platform offers advanced enterprise features like in-depth performance analytics, secure authentication measures, text analysis capabilities, and skills-based routing for improved customer interactions. This robust suite of tools ensures that organizations can effectively manage customer inquiries and deliver high-quality service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWeber Yes 
Easyflow Yes 
Google Analytics Yes 
HelpShelf Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Mailchimp Yes 
Pipedrive Yes 
Salesforce Yes 
Stackreaction Yes 
Wufoo Yes 
Zapier Yes 

Integrations

AWeber No 
Easyflow No 
Google Analytics No 
HelpShelf No 
HubSpot CRM No 
HubSpot Customer Platform No 
Mailchimp No 
Pipedrive No 
Salesforce No 
Stackreaction No 
Wufoo No 
Zapier No 

Pricing Details

$14.00/month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Collect.chat

Founded

2017

Country

India

Website

collect.chat

Vendor Details

Company Name

InTheChat

Founded

2010

Country

Canada

Website

inthechat.com

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration No 

Forms Automation

Approval Process Control Yes 
Archiving & Retention No 
Collaboration Yes 
Document Indexing No 
Drag & Drop Yes 
Full Text Search Yes 
Remote Document Access No 
Rules-Based Workflow No 
Text Editing Yes 
Version Control No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management Yes 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat Yes 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win No 

Social Media Marketing

Analytics Yes 
Automated Publishing No 
Contact Management Yes 
Content Management No 
Conversion Tracking No 
Customer Targeting Yes 
Keyword Filtering Yes 
Multi-Account Management Yes 
Post Scheduling Yes 

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Alternatives

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