Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our award-winning Click2Coach platform is designed to provide initial training for agents by immersing them in realistic customer interaction scenarios and demonstrating various techniques for managing different types of customer inquiries. Once agents begin their roles, whether they are managing phone calls or engaging through multiple channels, continued coaching plays a crucial role in cultivating highly motivated and competent agents while ensuring outstanding customer experiences. This ongoing coaching process significantly enhances agents' effectiveness and productivity. Similar to training a professional athlete, coaching agents involves continuous guidance that hones their abilities and inspires them to excel. Even minor adjustments in their approach can lead to substantial improvements in their overall performance. Furthermore, agents who benefit from consistent coaching and constructive feedback not only polish their skills but also enhance their effectiveness, maintain higher levels of engagement, and provide an exceptional experience for customers. As a result, the investment in coaching yields remarkable returns in both agent development and customer satisfaction.
Description
Playvox provides modern businesses and BPOs the most comprehensive, collaborative, and insightful agent optimization suite. It includes Quality Assurance, Performance Management Software, Coaching, Learning, and Agent Motivation Software. Our centralized and automated solutions integrate with your existing platforms, empowering agents, team leaders and QA analysts with the tools and real time intelligence required to improve customer experience and generate revenue within hours.
Playvox believes that great customer experiences begin with people.
API Access
Has API
No
API Access
Has API
No
Integrations
5X
No
Aircall
No
CloudTalk
No
Dataddo
No
Dialpad Connect
No
Dialpad Support
No
Freshdesk
No
Indent
No
Intercom
No
LiveChat
No
Integrations
5X
Yes
Aircall
Yes
CloudTalk
Yes
Dataddo
Yes
Dialpad Connect
Yes
Dialpad Support
Yes
Freshdesk
Yes
Indent
Yes
Intercom
Yes
LiveChat
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Envision Telephony
Founded
1994
Country
United States
Website
www.envisioninc.com
Vendor Details
Company Name
Playvox
Founded
2012
Country
United States
Website
www.playvox.com
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
No
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
Yes
Screen Activity Recording
Yes
Video Call Recording
Yes
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
Yes
Built-in LMS
Yes
Certification Management
No
Corporate / Business
No
Learner Portal
Yes
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Quality Management
Audit Management
Yes
Complaint Management
Yes
Compliance Management
Yes
Corrective and Preventive Actions (CAPA)
Yes
Defect Tracking
No
Document Control
Yes
Equipment Management
Yes
ISO Standards Management
No
Maintenance Management
No
Risk Management
No
Supplier Quality Control
No
Training Management
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No