Average Ratings 0 Ratings
Average Ratings 5 Ratings
Description
Our dedicated team is available around the clock to interact with your site visitors and turn them into satisfied customers! They can engage in chat or text conversations, respond to inquiries, and assist in making purchases! Additionally, you are granted complete access to our chat software, enabling you to take over chats or texts at your convenience. Each customer benefits from our powerful, enterprise-level platform for customer engagement and marketing analytics. You will have insights into who is browsing your website, the ability to invite them for conversation, create skill groups, set up routing rules for your agents and departments, and analyze data through over 50 detailed reports. Leverage the expertise of our professional agents to ensure your business remains responsive even when you're not available; you'll never lose the chance to engage with a potential customer! Enhance visitor engagement with tailored greetings and prompt invitations that capture attention, all while being informed about their previous interactions and interests. By gathering customer feedback, you can improve satisfaction levels and elevate the quality of interactions with your agents. This comprehensive approach not only boosts customer loyalty but also contributes to the sustained growth of your business.
Description
Our live chat software allows operators to reach customers immediately. Operators can see what visitors are typing and respond faster. They can also transfer chat to other members to speed up the resolution process. Operators can use canned responses in live chat software to provide real-time quality answers. Chat widgets can be customized with self-help articles for instant assistance. Our proactive chat software will enhance user experience. Chat invitation pop-ups and personalized operator greetings can be used to welcome visitors. This will increase engagement. Use our live chat to inform website visitors about new products, features, or service updates. Give product tours to your support team to help them engage potential leads. Our live chat support software allows you to store potential leads in your favorite CRM platforms such as Salesforce, Microsoft Dynamics, and Salesforce. This will allow your sales team to close more deals faster.
API Access
Has API
API Access
Has API
Integrations
AmeriCommerce
Keap
Kontent.ai
Mailchimp
ProProfs Help Desk
Salesforce
Shopify
WordPress
Zendesk
Zoho CRM
Integrations
AmeriCommerce
Keap
Kontent.ai
Mailchimp
ProProfs Help Desk
Salesforce
Shopify
WordPress
Zendesk
Zoho CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$19.99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Click and Chat
Country
United States
Website
clickandchat.com
Vendor Details
Company Name
ProProfs
Founded
2006
Country
United States
Website
www.proprofschat.com
Product Features
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking