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Description
Clarivate Customer Experience (CX) Services, previously known as CustomersFirst Now, operates on the fundamental belief that placing customers at the core of a business is essential for achieving operational and financial success. We assist organizations in prioritizing their customers with an urgent approach, recognizing that every interaction is a chance to either impress or let down a customer; thus, understanding what resonates with them is crucial for success. Companies in both B2B and B2C sectors that implement our program experience enhanced revenue, improved retention rates, and better profit margins. Through our established, data-driven methodology, we help you uncover the primary causes of customer churn and identify pain points, allowing you to create actionable strategies that lead to tangible financial and customer experience improvements. CFN Insight stands out as the premier provider of customer journey mapping software, offering unparalleled visualizations, reporting tools, action scorecards, dashboards, and insights to enhance your understanding of customer interactions and drive business growth. By focusing on these aspects, organizations can create a more customer-centric culture that not only meets but exceeds expectations.
Description
Introducing a highly intuitive and industry-focused customer relationship management system, Ryse enables companies to document every interaction with their clients, spanning from social media engagements to call center communications. This innovative tool not only analyzes customer buying habits but also forecasts potential sales opportunities while offering valuable insights into clients' preferences and needs. Gain a thorough understanding of your customers' purchasing behaviors and their interactions related to support, order fulfillment, or delivery statuses—ensuring you have a holistic view of each client. Ryse serves as a comprehensive solution suitable for sales teams, call centers, and retail settings, seamlessly integrating with various external systems. No matter where your customers are located, we ensure that you have everything you need at your fingertips. Every interaction is systematically organized into an easy-to-navigate timeline, allowing for complete visibility of all activities without the hassle of time-consuming data entry. Additionally, you can create customized fields and categorize your customers as required, tailoring the system to your specific business needs while enhancing overall efficiency. With Ryse, managing customer relationships has never been easier or more effective.
API Access
Has API
No
API Access
Has API
No
Integrations
PuppyGraph
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Clarivate
Founded
2016
Country
United Kingdom
Website
clarivate.com/customer-experience-services/
Vendor Details
Company Name
Illuminate Software Solutions
Founded
2017
Country
United Arab Emirates
Website
www.illuminate.ae
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
