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Description
Address the complexities of overseeing IoT field area networks that encompass thousands or even millions of interconnected devices. The Cisco IoT Field Network Director (FND) serves as the comprehensive network management platform tailored for extensive FAN deployments. Factors such as environmental fluctuations and variations in cellular network coverage can significantly impact the connectivity and bandwidth of IoT gateways and devices. Cisco FND is specifically built to assist operations teams in navigating the lifecycle management of large-scale FANs, adapting to dynamic conditions and network limitations to maintain continuous functionality. It offers zero-touch deployment alongside secure enrollment for vast numbers of IoT gateways and endpoints. Additionally, it features role-based access controls, user audit trails, and secure communication methods for transporting IoT data via networks and VPN tunnels. Furthermore, it ensures dependable communication over both cellular and low-power networks for effective lifecycle management, alongside 24/7 real-time monitoring and alert systems. With automated enrollment and provisioning processes for gateways and endpoints, operational efficiency is greatly enhanced. This comprehensive suite of features positions Cisco FND as a vital tool in managing the evolving landscape of IoT networks.
Description
Cisco Partners automates customer success management
Coming Summer 2021 -- Netformx SuccessXpert, a Cisco Partner-ready Customer Success Management Platform that allows Customer Success and Customer Experience Teams to continuously manage their Customer Experiences (CX) to:
Calculate the customer success scores automatically
Customers can simplify and scale their interactions according to their customized playbooks.
Send customized Notifications and Alerts
Follow these steps to ensure that Lifecycle Incentive rewards can be earned and paid
Assure that the customer's business goals are achieved
Follow the Cisco CX Advanced Specialization automation tools requirements
Automated Cisco data feeds available, eliminating the need for manual uploads
SuccessXpert was created for Cisco Partners in conjunction with Cisco Partners. It is built with Netformx' proven track records of enabling Cisco Partners with industry-leading data collection, correlation, analysis, and insights.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.cisco.com/c/en/us/products/cloud-systems-management/iot-field-network-director/index.html
Vendor Details
Company Name
Netformx
Founded
1994
Country
United States
Website
www.netformx.com/products/successxpert/
Product Features
Industrial IoT
Condition Monitoring
Data Visualization
Factory Data Analytics
Machine Learning
Machine Workflow Creation
Predictive Maintenance
Production Line / Factory Insights
Real-Time Monitoring
Reporting / Analytics
Smart Alerts / Notifications
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis