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Description
Chaport is multi-channel live chat and chatbot software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac.
Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app.
Chaport also provides self-service capabilities: you can create a knowledge base for your customers, add it to your website, and activate an FAQ bot to automatically suggest help articles directly in the chat widget. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.
Description
SocialBoost Live Chat elevates customer service by making it more effective and responsive. By initiating conversations with your site visitors, you can convert them into satisfied clients who prefer instant communication over filling out forms. With SocialBoost Live Chat, you remain accessible and personal, ensuring visitors can reach you effortlessly. Our platform empowers you to engage with your audience at the most opportune moments and in the most suitable manner. You can collaborate with your team using a shared inbox, exchange ideas through chat or quick calls, switch to shared screens for clarity, and monitor your tasks to streamline communication and enhance productivity. Additionally, you can scale your support efforts by utilizing a chatbot to showcase special promotions and new offerings. With real-time interactions via Live Chat, you can confidently expect significant improvements in your business operations. This approach not only boosts customer satisfaction but also drives engagement and fosters loyalty among your clientele.
API Access
Has API
API Access
Has API
Integrations
WordPress
Ecwid
Facebook
Getscreen.me
Google Analytics
HelpShelf
HubSpot CRM
HubSpot Customer Platform
Joomla!
Lightspeed eCommerce
Integrations
WordPress
Ecwid
Facebook
Getscreen.me
Google Analytics
HelpShelf
HubSpot CRM
HubSpot Customer Platform
Joomla!
Lightspeed eCommerce
Pricing Details
$19/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Chaport
Founded
2014
Country
USA
Website
www.chaport.com
Vendor Details
Company Name
SocialBoost
Founded
2012
Country
The Netherlands
Website
social-boost.nl/
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
