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Description
Our software fosters connections among individuals since we hold the belief that collaboration yields superior results. The live chat feature enhances customer service by eliminating the hassle of managing multiple conversations concurrently. Tailored specifically for high-demand customer service environments, our chat software streamlines communication effectively. Additionally, we provide co-browsing capabilities to elevate customer support. This feature addresses the challenge of not being able to view a website visitor's screen, allowing agents to assist users through web-based screen sharing in real time. With co-browsing integrated into our live chat, comprehending and addressing customer needs becomes significantly simpler. Upon logging into the live chat, visitors are automatically prompted to initiate a conversation with you. To increase efficiency and ensure uniformity, agents can utilize pre-defined responses. Furthermore, the pause function enables agents to temporarily halt incoming chats, granting them control over their workflow. Visitors can quickly share their browser screens with contact center agents, allowing agents to understand the customer's context in under two seconds, thus ensuring a swift and effective resolution to their inquiries. By enhancing the interaction process, our software ultimately leads to improved customer satisfaction and loyalty.
Description
You can add Lime Talk online chat to your website or eshop, and every customer will have the opportunity to get in touch with and receive a response in just seconds.
Lime Talk gives you a real-time overview of your website visitors, along with useful information such a visitor's geographical location, the product they are currently browsing and other details.
Lime Talk is mobile-optimized and fully customizable. You can choose any color or any text.
API Access
Has API
API Access
Has API
Integrations
Drupal
Google Tag Manager
Joomla!
Magento
PrestaShop
Shopify
WEXBO
Webnode
Weebly
WordPress
Integrations
Drupal
Google Tag Manager
Joomla!
Magento
PrestaShop
Shopify
WEXBO
Webnode
Weebly
WordPress
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$4.20/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Channel.me
Founded
2010
Country
Netherlands
Website
channel.me/
Vendor Details
Company Name
Lime Inspirations
Founded
2012
Country
Czech Republic
Website
www.limetalk.com
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking