Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cardina serves as a dynamic customer engagement platform aimed at improving both support and sales interactions by providing real-time visual guidance directly on users' screens without the need for downloads or meeting links. Through its innovative co-browsing technology, agents can view, annotate, and even take control of customers' screens, which leads to quicker problem resolution and enhanced customer satisfaction. The platform integrates effortlessly with existing tools, featuring capabilities such as session recording, data masking for enhanced security, and cross-device compatibility across various web technologies. Trusted by prominent customer experience teams, it has proven to cut handle times by as much as 41% and increase first-contact resolutions by 47%. Additionally, Cardina presents a range of flexible pricing options that accommodate businesses of all sizes, from emerging startups to large enterprises. Overall, Cardina is committed to transforming customer interactions into seamless experiences that foster lasting relationships.
Description
Multiplayer records full-stack sessions. Where traditional recordings stop at the UI, we go deeper. We capture the entire stack (frontend screens, backend traces, logs, metrics, and full request/response content and headers) all correlated, enriched, and AI-ready.
Capture a full stack session recording once, use it for debugging, testing, support, feature development, and AI prompts.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon S3
Yes
Bitbucket
No
Genesys Cloud CX
Yes
GitHub
No
GitLab
No
Google Cloud Platform
Yes
Intercom
Yes
Microsoft Teams
Yes
Salesforce
Yes
Sentry
Yes
Integrations
Amazon S3
No
Bitbucket
Yes
Genesys Cloud CX
No
GitHub
Yes
GitLab
Yes
Google Cloud Platform
No
Intercom
No
Microsoft Teams
No
Salesforce
No
Sentry
No
Pricing Details
$69 per month
Free Trial
Yes
Free Version
No
Pricing Details
$0
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Caldera Labs
Country
United States
Website
cardina.com
Vendor Details
Company Name
Multiplayer
Founded
2023
Country
United States
Website
www.multiplayer.app/
Product Features
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Screen Sharing
Annotations / Drawing Tools
No
Desktop / Browser Sharing
No
Mobile Screen Sharing
No
Presenter Control Management
No
Remote Control
No
Screen Capture
No
Screen Mirroring
No
Screen Recording
No
Session Replay
Eye Tracking
No
Form Analytics
No
Heatmaps
No
Mouse Tracking
No
Optimization Tools
No
Session Recording
No
Surveys
No
User Experience Analysis
No
User Feedback
No
Visitor Segmentation
No
Product Features
Bug Tracking
Backlog Management
No
Filtering
Yes
Issue Tracking
Yes
Release Management
No
Task Management
No
Ticket Management
No
Workflow Management
No
Session Replay
Eye Tracking
No
Form Analytics
No
Heatmaps
No
Mouse Tracking
Yes
Optimization Tools
Yes
Session Recording
Yes
Surveys
No
User Experience Analysis
No
User Feedback
Yes
Visitor Segmentation
No