Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

CallBack HVAC is a follow-up tool for HVAC shops that miss calls while technicians and office staff are busy. With a compatible phone route and an approved texting number, a caller who reaches a supported unanswered-call outcome hears a consent prompt. If they press 1, the system can send one service text. The owner reviews any reply and makes the callback; the software does not answer every call or book jobs for you. The core plan includes caller records, a callback queue, message templates, lead status, basic reporting and CSV export. One dashboard reply is allowed after an incoming customer text. Staff must continue to handle booking and ongoing customer contact. AI CSR call handling is a separate pilot subject to review and activation, not part of the base trial. Core software costs $149/month after a 14-day trial that starts when the email address is confirmed. No card is required to start the software trial. Setup and carrier review use trial time. Provider number rental, registration, voice calls, messages and carrier fees are additional, including during the trial. Twilio is the standard setup; Telnyx and Plivo need availability confirmation before selection. A successful call-and-text test is required before customer use.

Description

The landscape of HVACR compliance is evolving rapidly and presents numerous challenges, which is why we've developed Trakref. This all-encompassing software for HVACR and refrigerant management is designed to enhance your efficiency and effectiveness at work. With its intuitive pre-configured workflows and easy-to-use reporting features, you can meet compliance requirements with greater ease. Trakref serves not just as a refrigerant management solution for owners but also as a supportive tool for service providers. Our robust software empowers you to monitor and address refrigerant leaks while also prolonging the lifespan of HVAC/R equipment, ultimately lowering both maintenance and material expenses. As experts in the field, we ensure that you don’t need outside consultants, as we take care of all updates in response to regulatory changes. With thousands of audits completed successfully and hundreds of millions of pounds of gas monitored, Trakref stands out as the trusted choice in the industry. Embrace the future of refrigerant management with a solution that adapts to your needs and simplifies your compliance journey.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Twilio Yes 

Integrations

Twilio No 

Pricing Details

$149/month
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CallBack HVAC

Founded

2026

Country

United States

Website

callbackhvac.com

Vendor Details

Company Name

Trakref

Founded

2011

Country

United States

Website

www.trakref.com

Product Features

HVAC

Billing & Invoicing No 
Customer Database Yes 
Dispatch Management No 
Inventory Control No 
Job Management No 
Maintenance Scheduling No 
Mobile Access No 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting No 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Product Features

HVAC

Billing & Invoicing No 
Customer Database No 
Dispatch Management Yes 
Inventory Control No 
Job Management Yes 
Maintenance Scheduling Yes 
Mobile Access Yes 
Quotes / Estimates No 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Technician Management No 
Work Order Management Yes 

Alternatives

Ringback Reviews

Ringback

0xpi

Alternatives

HVAC Toolkit Reviews

HVAC Toolkit

Carmel Software
Ringbrook Reviews

Ringbrook

Reservation Destination LLC
ThermoGrid Reviews

ThermoGrid

ECI ThermoGrid
ECO3 Reviews

ECO3

Smartcool Systems