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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Transform the way you oversee and inspire your team with Calabrio WFM's innovative cloud and on-premise offerings. These solutions empower contact centers to effectively plan and manage their operations, enhance employee engagement, and deliver exceptional customer experiences. By integrating optimized staffing strategies with employee involvement opportunities, Calabrio WFM significantly improves visibility, flexibility, and overall performance. Designed to be mobile-friendly and user-centric, this solution unlocks the full potential of your organization and its workforce. Our advanced self-service and dynamic scheduling technologies are tailored to align with the fast-paced nature of your operations, promoting a more adaptable and appealing work environment that addresses employee needs. Furthermore, by integrating robust technology into your workforce management practices using self-service agent tools and automated connectors for contact center platforms, you can streamline forecasting, scheduling, and communication. Engaging employees through timely feedback and gamification initiatives not only encourages their growth and development but also ensures that they enjoy the flexibility they seek in their work. Ultimately, investing in Calabrio WFM equips your organization with the tools necessary for thriving in a competitive landscape.

Description

Employee turnover, sick leave, and vacation requests can complicate efforts to maintain a steady workforce. To address this challenge, we developed FlexShift, an on-demand staffing solution tailored for businesses with fluctuating shift requirements. This platform allows you to easily hire temporary staff when your team is understaffed, and you can also create shift schedules for your existing employees within the same interface. Unlike conventional staffing agencies that impose high fees and offer low wages to their workers, our service only charges a 15% markup on each hour worked, which results in lower costs for you and higher pay for our workers, ensuring satisfaction for both clients and staff. FlexShift operates as a dual-purpose platform: one side focuses on employee scheduling, while the other facilitates quick access to vetted temporary workers. On one side, you can confidently develop schedules for your team, and on the other, you can fill any scheduling gaps promptly with qualified temps. All FlexTemps undergo a thorough vetting process and are insured, and we perform regular audits to ensure that we consistently meet your temporary staffing needs effectively. Additionally, this innovative approach helps foster a more resilient workforce, empowering businesses to adapt to changing demands with ease.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Qmatic Experience Cloud Yes 
Qmatic Orchestra Yes 
Qwaiting Yes 

Integrations

Qmatic Experience Cloud No 
Qmatic Orchestra No 
Qwaiting No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Calabrio

Founded

1995

Country

United States

Website

www.calabrio.com/products/workforce-management/

Vendor Details

Company Name

FlexShift Software

Country

United States

Website

www.flexshift.com

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Product Features

Employee Scheduling

Appointment Management No 
Automated Scheduling No 
Calendar Management No 
Employee Database No 
Group Scheduling No 
Messaging No 
Mobile Access No 
Payroll Management No 
Reporting/Analytics No 
Resource Management No 
Schedule Distribution No 
Scheduling No 
Shift Scheduling No 
Shift Swapping No 
Time Clock No 
Time Tracking No 
Vacation / Leave Tracking No 

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

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