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ease
features
design
support

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Description

Cross CRM assists contact centers with quality management and increases productivity for each phone call, chat or digital. Cross CRM allows for significant cost reductions in quality control and reporting. CROSS-CRM allows for online training programs and AI powered speech analysis to track each agent's progress.

Description

The successful integration of Business Intelligence (BI) within your organization relies heavily on your employees' proficiency with MyReport solutions, regardless of their specific positions and interactions with these tools. Our comprehensive training initiatives are thoughtfully crafted to ensure that you fully leverage your BI capabilities. We offer a variety of training options tailored to accommodate diverse needs and expertise levels. Our committed team of trainers facilitates intimate group sessions centered around practical, impactful learning experiences. Ensure the effective operation of your BI systems through expert assistance and personalized guidance. We deliver thorough technical and operational support to all users. Unlock the complete potential of MyReport and revolutionize your business operations through informed data utilization. Expedite the initiation of your BI project to quickly reap the benefits of your investment. Achieve a successful implementation of your solution by capitalizing on the knowledge of certified MyReport consultants while proactively managing potential project risks. Moreover, continuous learning and adaptation will empower your team to stay ahead in the evolving landscape of business intelligence.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Akio
Altitude
Avaya Experience Platform
Azure API Apps
Diabolocom
Facebook
Microsoft Dynamics 365
Oracle APEX
RingCentral RingCX
Salesforce
Vocalcom
X (Twitter)
Zendesk
iAdvize

Integrations

Akio
Altitude
Avaya Experience Platform
Azure API Apps
Diabolocom
Facebook
Microsoft Dynamics 365
Oracle APEX
RingCentral RingCX
Salesforce
Vocalcom
X (Twitter)
Zendesk
iAdvize

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CUSTOMER SQUARE

Founded

2008

Country

France

Website

cross-crm.com/index.php/en/

Vendor Details

Company Name

MyReport

Founded

2001

Country

France

Website

www.myreport.fr/solutions-consulting/#formation

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Alternatives

Alternatives

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