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Average Ratings 0 Ratings
Description
Cross CRM assists contact centers with quality management and increases productivity for each phone call, chat or digital. Cross CRM allows for significant cost reductions in quality control and reporting. CROSS-CRM allows for online training programs and AI powered speech analysis to track each agent's progress.
Description
The successful integration of Business Intelligence (BI) within your organization relies heavily on your employees' proficiency with MyReport solutions, regardless of their specific positions and interactions with these tools. Our comprehensive training initiatives are thoughtfully crafted to ensure that you fully leverage your BI capabilities. We offer a variety of training options tailored to accommodate diverse needs and expertise levels. Our committed team of trainers facilitates intimate group sessions centered around practical, impactful learning experiences. Ensure the effective operation of your BI systems through expert assistance and personalized guidance. We deliver thorough technical and operational support to all users. Unlock the complete potential of MyReport and revolutionize your business operations through informed data utilization. Expedite the initiation of your BI project to quickly reap the benefits of your investment. Achieve a successful implementation of your solution by capitalizing on the knowledge of certified MyReport consultants while proactively managing potential project risks. Moreover, continuous learning and adaptation will empower your team to stay ahead in the evolving landscape of business intelligence.
API Access
Has API
API Access
Has API
Integrations
Akio
Altitude
Avaya Experience Platform
Azure API Apps
Diabolocom
Facebook
Microsoft Dynamics 365
Oracle APEX
RingCentral RingCX
Salesforce
Integrations
Akio
Altitude
Avaya Experience Platform
Azure API Apps
Diabolocom
Facebook
Microsoft Dynamics 365
Oracle APEX
RingCentral RingCX
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CUSTOMER SQUARE
Founded
2008
Country
France
Website
cross-crm.com/index.php/en/
Vendor Details
Company Name
MyReport
Founded
2001
Country
France
Website
www.myreport.fr/solutions-consulting/#formation
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics