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Description
CCM Gateway presents an advanced approach to overcoming the difficulties associated with archiving and handling transactional communications with customers. It is compatible with leading enterprise content management systems as well as document and archiving solutions from well-known providers such as Alfresco, Microsoft, and IBM. This innovative tool facilitates universal archiving of print streams and their conversion across various sectors and business applications. It effectively classifies, transforms, indexes, and securely stores large volumes of diverse document types. The solution accommodates a broad spectrum of source document formats, including AFP, Xerox Metacode, PCL, PostScript, and images. By enabling seamless customer communications and universal archiving of print streams, it supports multiple applications, formats, and document categories. This capability allows for the migration of archives to more modern and cost-efficient platforms. Additionally, it can transform, index, and load print streams into systems like Alfresco and SharePoint while achieving compression rates that can reach up to 95%, making it an invaluable resource for organizations seeking to optimize their document management processes. Overall, CCM Gateway stands out as a comprehensive solution that enhances efficiency and reduces costs in managing customer communications.
Description
Transform the way you communicate with customers by utilizing an advanced AI-driven omnichannel platform that offers customized experiences tailored to the distinct needs of various businesses. This innovative solution helps you uncover new possibilities, turn visitors into loyal customers, and enhance overall satisfaction. Streamline your technical support process while managing a multitude of customer inquiries efficiently. Experience successful interactions through our real-time live chat feature, ensuring you remain in touch with your customers around the clock. Improve customer engagement significantly by providing them with easy access to essential information and allowing them to find answers independently regarding your products or services. You can enrich your platform by uploading helpful articles, tips, how-to guides, relevant video tutorials, and other valuable resources. Welcome a powerful tool that is always ready to assist, offering immediate answers to customer questions at any time, even when your support team is unavailable. With a simple drag-and-drop interface, you can effortlessly create your own chatbot tailored to your business needs, enhancing customer interactions even further. Your journey towards superior customer service begins here!
API Access
Has API
API Access
Has API
Integrations
Alfresco Digital Business Platform
Docker
DocuShare
Ecwid
Facebook
Facebook Messenger
IBM Cloud
Instagram
Kubernetes
Microsoft 365
Integrations
Alfresco Digital Business Platform
Docker
DocuShare
Ecwid
Facebook
Facebook Messenger
IBM Cloud
Instagram
Kubernetes
Microsoft 365
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$19 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Crawford Technologies
Founded
1995
Country
Canada
Website
www.crawfordtech.com
Vendor Details
Company Name
Desku.io
Country
United States
Website
desku.io
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
