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Description
Transform your company's customer relationship management with CAS genesisWorld, the leading CRM software on the market. This robust solution offers a variety of adaptable modules that align perfectly with your specific business needs. With intelligent integrations, it seamlessly connects to your current systems, ensuring customer data is efficiently captured, updated, and utilized across all departments. Your organization can operate as a unified team, delivering exceptional service that leaves a lasting impression on your clients. Take advantage of streamlined corporate processes and access up-to-date customer information in a centralized CRM platform. Effortlessly manage all customer sales and service data, and make real-time updates from any mobile device while on the go. Leverage current insights to deliver top-notch consulting and services to your customers. Tailor your CRM solution to suit the unique demands of your industry and accommodate your business size, while also creating personalized offers that resonate with your target audience. By doing so, you will enhance engagement and drive growth within your company.
Description
Mosaic facilitates digital interactions through various channels, whether managed by our specialists or utilized independently. Implement once and access everywhere. With Mosaic, your customers can seamlessly automate their conversations with your brand using advanced virtual assistants. Our enterprise-level performance is grounded in deep industry knowledge, catering to businesses of all sizes and sectors. Whether for inbound or outbound communication via voice, text, social media, or email, the cloud-based technology ensures rapid and straightforward activation, allowing you to get started swiftly. Mosaic crafts tailored and effortless experiences for your clients when they reach out to you, akin to having your most proficient employee engaged in every conversation to address inquiries and support transactions. We offer lifecycle managed services through a collaborative and practical method to ensure the effective delivery of Mosaic. Our dedicated Intrado Success Coaches play a crucial role in maintaining and updating the software with the latest controls and capabilities, while also incorporating the best practices in the market to enhance performance and user satisfaction. This comprehensive support further solidifies Mosaic's commitment to excellence in customer engagement.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CAS Software AG
Founded
1986
Country
Germany
Website
www.cas.de/en/products/relationship-management/cas-genesisworld.html
Vendor Details
Company Name
Intrado
Country
United States
Website
www.intrado.com/en/enterprise-collaboration/customer-experience-services
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management