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Description
SpeechSoft Inc. specializes in the creation and distribution of telephony automation software, alongside offering hardware and comprehensive solutions that seamlessly integrate with a variety of telephony systems, including Voice over Internet Protocol (VoIP), T1, Digital PBX, and Analog formats. Their CALLMaster software consolidates six robust telephony capabilities into one comprehensive package, delivering an integrated solution suitable for diverse business operations. The telephony products from SpeechSoft are designed to be scalable and built on an open, non-proprietary framework, allowing companies to craft cost-effective solutions tailored to their specific requirements and financial constraints. Established in 1987, SpeechSoft, Inc. has leveraged its extensive experience in the industry to furnish economical telephony solutions across multiple sectors. By consistently collaborating with top-tier partners such as Microsoft and Dialogic, SpeechSoft remains committed to providing innovative, state-of-the-art solutions that meet the evolving needs of its clients. With a focus on fostering long-term relationships, the company aims to adapt its offerings to future advancements in telephony technology.
Description
Touch Tone (DTMF) based Interactive Voice Response (IVR) systems are becoming outdated and are increasingly being supplanted by advanced IVRs featuring speech recognition technology. Manam Infotech introduces SpeechVox, a cutting-edge speech recognition IVR that incorporates behavior recognition and artificial intelligence to enhance its performance over time. This innovative solution seamlessly integrates into existing infrastructures and is compatible with a variety of telecom protocols, including E1, T1, SIP, Analog, and SS7. Many users express dissatisfaction when interacting with conventional IVRs, as they often feel disconnected from automated systems. In contrast, Behavioral IVRs like SpeechVox leverage artificial intelligence to adapt to users’ speech patterns, pitch, and historical preferences, creating an experience that closely mimics human interaction. By fostering a more natural dialogue, SpeechVox aims to reduce frustration and improve overall customer satisfaction. Ultimately, this technology represents a significant shift towards more engaging and user-friendly communication systems.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SpeechSoft
Website
www.speechsoft.com
Vendor Details
Company Name
Manam Infotech
Founded
2007
Country
India
Website
www.manamtech.com/ivr-banking.html
Product Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail